Graduate- Inside Sales

The Company

Graduate- Inside Sales

IMCD Group is a leading distributor, formulator and solutions provider in speciality chemicals and ingredients. We have operations in over 60 countries and as we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. We are driven by our five core values : partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.

In our Homecare I&I business, we understand how our customers products facilitate modern lifestyles and enable homes, companies and institutions to function with optimum performance. To support our customers, we offer a synergistic and comprehensive range of ingredients including enzymes, surfactants, biocides, chelates, builders, rheology modifiers, solubilisers, solvents and functional additives. Within Industrial Solutions, we specialise in providing customised chemical solutions that enhance processes and elevate our customers to new heights. With a diverse product portfolio encompassing Chemical Intermediates and Materials, as well as Environmental & Processing Technologies, we seamlessly integrate leading suppliers with our extensive commercial and technical knowledge. This enables us to deliver specialised solutions that supports growth and innovation for our valued customers.

About the role

We have an exciting opportunity for two recent graduates in Business, Chemistry, or related discipline to join our team in this new Inside Sales role based in Mulgrave. This role will focus on building strong customer relationships, supporting sales growth, and gain broader exposure to commercial and operational activities.

Additional responsibilities will include :

• Service and manage an allocated customer base, ensuring high levels of customer satisfaction and retention
• Identify opportunities to increase sales within existing accounts and actively develop new customer relationships
• Initiate and implement customer account strategies aligned with current and future customer requirements
• Customer Service with new enquiries and order-related matters
• Support the investigation and resolution of customer complaints in a timely and professional manner
• Review transaction margins within the customer portfolio and highlight improvement opportunities
• Maintain accurate and up-to-date customer data in Salesforce (CRM)
• Gather and share market intelligence, including customer trends, competitor activity, and product developments
• Prepare for, coordinate, and attend external customer visits as required
• Conduct proactive engagement to prospective customers, including cold calling, to generate new business opportunities and support the development of a strong sales pipeline

About you

Qualification – A relevant tertiary qualification, with medium to high proficiency in Microsoft Office.

Eagerness to Lear n - We are looking for someone with a drive to learn; from systems to processes to our large range of products and industries.

Ability to multi-task - No two days are the same. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure and being able to prioritise deadlines.

Well-developed communication skills - you will be communicating and building relationships across all levels, internally and externally

Being a team player – Supporting colleagues when needed and working as part of a team is essential to our success.

In return you will

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