Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

GenesisCare is looking for an enthusiastic and efficient Medical Receptionist (Patient Services Officer) to join our wonderful team on a casual basis, in our clinic in within the Macquarie University Hospital.

In this position, you will play a critical role in our patient’s cancer journey, being their first point of contact. This is a fast-paced role working across various workstations where priorities can quickly change, your ability to respond in an efficient, helpful and empathetic manner is essential.

If you are committed to providing quality administrative support and want to work in a meaningful role, then please apply to join our team. See below for further details on this role and what we can offer you.

More specifically, you will :

Work efficiently in a fast-paced administrative role where customer focus remains the top priority.

Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.

Adapt to and manage an environment where there is ongoing change and competing priorities.

Book and confirm patients for appointments and consultations.

Billing and receipting at time of appointment.

Accurately process relevant paperwork including data entry.

Ensure the smooth running of the clinic.

Continuously liaise with the team to ensure efficient processes.

Manage patient records and filing of patient notes.

We're interested in hearing from people who have :

Demonstrated ability to provide excellent patient care and customer service.

Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.

Proven experience to work successfully both independently and in a team environment.

Exceptional phone manner and ability to handle a high volume of patient inquiries.

High attention to detail and excellent organisational skills.

Benefits of joining our team :

Qantas membership discount, gym membership discount, Bupa discount.

Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.

Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.

The opportunity to work for one of the most influential healthcare providers

All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose : to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.