Guest Service Agent

The Lindenderry Red Hill by Lancemore is looking for friendly, experienced and well

presented team member who will fit into our culture of delivering outstanding

customer service. Currently we are looking for a full time position representing the front of house reception team

At Lancemore Lindenderry Red Hill, we have a culture of striving to exceed our guests' expectations at all times and having the "Yes We Can" attitude

ABOUT THE ROLE :

Our Guest Service Agents play a key role in the guest experience.   Your responsibilities in this role include the following;

• Checking guests in and out, responding to enquiries and providing information about our facilities and services available
• Answering incoming calls and emails and responding professionally and timely
• Assist reservation enquiries with rates, availability, packages and facilities and

services we have to offer.

• Ensuring guest accounts are set up and updated accurately with all relevant notes and transactions including processing of payment.
• Communicate guest requests & issues to appropriate departments promptly

and efficiently, ensures special requests are actioned appropriately and timely

• Reconciles cashier floats at the completion of each shift
• Communicate with Team Members on the following shift in order to ensure

continuity of service.

• Maintaining the presentation of the front desk at all times - first impressions count

ABOUT YOU :

• Passionate about delivering exceptional guest satisfaction
• Love to be part of a team with exceptional employee engagement
• Knowledge of a hotel's front office administrative duties – including the

administration of reservations, cash handling and reception duties is distinct

advantage.

• Commitment with flexibility to work mornings, evenings, weekends and public

holidays

• Proactive and positive focus with a passion for the hotel hospitality industry

ABOUT THE PROPERTY :

If ever there was a place for you to rest and dream, it is Lancemore Lindenderry Red Hill. Set in the very heart of Red Hill amongst 34 stunning acres of gardens and vines, our luxury Mornington Peninsula accommodation is ideally positioned to soak up the spectacular views of pure-sand beaches, soul-enriching nature, artisan produce and mere minutes from the region’s most revered cool climate wineries.

ABOUT THE GROUP :

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle

brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings

events, wellness spas, critically acclaimed restaurants and an award winning

wines.

• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

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