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Student Experience Coordinator

Student Experience Coordinator

NavitasAustralia
30+ days ago
Job description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

Job Description

This is a non-teaching position which plays a crucial role in welcoming and supporting students as they join the College and then continues to drive the student experience, as well as opportunities for student engagement through the student journey.

Key Responsibilities :

  • Pre-Arrival & Orientation
  • Work with the Student and Academic Services team to send welcome messages and pre-arrival information to students prior to course start date
  • Work with Student and Academic Services team to monitor completion of any pre-arrival tasks, following up with individual students where necessary
  • Source and make up student welcome packs, periodically reviewing the content and quality
  • Coordinate the orientation program for all cohorts in collaboration with the appropriate stakeholders ensuring all compliance requirements are met
  • Student Events and Engagement
  • Design the student social program with input from the Student Support Team and Student Representative Council
  • Assist in leading and mentoring the Student Representative Council
  • Assist in recruiting and coordinating team of student volunteers to act as buddies to new students
  • Utilise technology to enhance communication, social networking, associated with our student cohorts from pre-arrival to alumni, promoting all events widely, creating stories for official College social media in liaison with marketing team
  • Student Services Support
  • Ensure student handbooks, FAQs and Student Support pages are up to date
  • Assist students with their enquiries, signposting them to the relevant person
  • Assist in marketing events, campus tours and visits from prospective students, parents, agents and others
  • Create contacts with International Student organisations, promoting relevant events, resources and information to students
  • Admin
  • Obtain student feedback and measure impact of activities and Student Experience initiatives
  • Provide monthly reports to the Senior Leadership Team on service provision, participation rates and general student experience
  • Contribute to the continuous improvement, quality assurance, policy and procedures, relating to student experience and student support in the college
  • Assist with any other reasonable campus duties as required by the Senior Leadership Team

Qualifications

  • A proactive and energetic disposition
  • Event management
  • Be agile
  • Ability to problem solve
  • Ability to work in a multi-disciplinary environment
  • Ability to work full time on campus
  • Valid working with Children Check

    • Additional Information

    What we can offer

  • We offer careers across our global operations
  • We recognise and reward
  • We understand the importance of showing appreciation
  • We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive
  • Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities
  • Access to LinkedIn Learning for your development
  • 2 days a year volunteer leave for causes you are passionate about

    • Diversity Equity and Inclusion

  • At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive
  • We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups

    • How to apply

    Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit navitas.com / careers

    All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be required to provide a Working with Children Check and undergo a Police Check

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