Customer Service Consultant

Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.

As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home‑building journey. Your role will be pivotal in guiding customers through the pre‑construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.

What you’ll do :

• Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre‑construction journey.
• Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time.
• Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries.
• Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant.
• Coordinate approvals, finance requirements, and other pre‑construction documentation to ensure a smooth progression to site start.

About you

To be successful, you’ll bring :

What’s on offer

When you join Campbell Property Group, you’ll enjoy :

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include :

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

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