Customer Service Manager / Duty Manager - Harbord Diggers Freshwater NSW

Customer Service Manager / Duty Manager - Harbord Diggers Freshwater NSW

3 weeks ago Be among the first 25 applicants

About Us

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a profit for purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group has over 280,000 members that use our services across a broad range of industry sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

About The Role

We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close‑knit team on a permanent full‑time basis at Harbord Diggers Club, located in Freshwater, NSW. As a Customer Service Manager, you will oversee day‑to‑day operations throughout the venue, overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on‑going development opportunities to the team.

• Venue management including guest experience, appearance, security and professional leadership.
• Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards.
• Talent management and succession planning.
• Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations.
• Liaise with relevant stakeholders as necessary to ensure smooth day‑to‑day operations.
• Coordination of rosters ensuring operational needs are met.
• Ensure continuous improvement of our service delivery.
• Attend and manage customer complaints and issues.
• Organisation of workflow.
• Supervision of employees including training and development as well as oversee and manage the employee performance life cycle.
• Completion of accurate Risk Manager reporting.

About You

Our Benefits

Salary range is between $87,000 to $93,000 based on experience. If you're looking at taking your career to the next level, apply today and don't miss out on this exciting opportunity.

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