Product Support Specialist (Mining Componentry)

About the Company

Our client, with decades of mining industry experience, fosters a stimulating environment for career growth. They value work-life balance, offering flexible policies and supporting employee well-being through various programs and activities. The company provides competitive salaries, performance-based bonuses, comprehensive medical benefits, and opportunities for personal and professional development.

About the Job

Are you a technical expert with a knack for building strong customer relationships? We are seeking a proactive Product Support Specialist to join a leading global supplier in the mining equipment sector. Based in Welshpool , this role serves as the vital link between the workshop and the field, ensuring clients receive premium technical guidance and support.

In this position, you will move beyond the desk to conduct detailed mechanical inspections and failure analyses on heavy machinery components. You will work closely with the sales team to translate your technical findings into actionable solutions, providing the data and confidence customers need to keep their fleets moving. Our client prides itself on a culture of inclusion, persistence, and trust , offering a sustainable future for those eager to grow.

Your responsibilities will include :

• Conducting high-level mechanical inspections of undercarriage components to ensure peak performance.
• Performing failure analysis and generating comprehensive reports with recommended improvements.
• Tracking component lifecycles from installation through to end-of-life.
• Cultivating long-term relationships with onsite supervisors, maintenance teams, and planners.
• Providing technical training and software support to ensure customers are confident in their equipment.

Required skills and experience :

Previous exposure to Construction or Earthmoving Machinery in a retail or wholesale environment would be advantageous for this position. Candidates who have experience with brands such as Volvo Construction Equipment, Hitachi, Caterpillar / CAT, Liebherr, Komatsu, Kubota, Bobcat, Case Construction, JCB, Yanmar, Sumitomo or similar are strongly encouraged to apply.

On offer is an attractive and negotiable salary package with a base salary of around $130k - $150k plus super, bonus and company vehicle.

About Teamrecruit

Looking for your next job in heavy vehicles, machinery, or equipment? Teamrecruit is Australia & New Zealand's top specialist in this field. With 15+ years of experience, vast networks, and unmatched industry knowledge, we'll connect you with the perfect opportunity from our database of nearly 3,000 dealers and OEMs. Let's find your dream job today!

For further information about this or any other roles, please contact Tony Flynn on 0434 519 765 or by email to jobs@teamrecruit.com.au quoting reference 1692696 . Please submit an application by clicking 'APPLY'.

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