Security Officer

AtCertis Australia, we deliverinnovative and integrated security solutionsto create safer environments. With expertise in healthcare security, we work closely with our clients to ensure the protection of people and property.

Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected, and empowered.

POSITION PURPOSE

As the Security Officer, reporting to the Security Supervisor, you will be responsible for maintaining safety and security across healthcare facilities for patients, staff, and visitors. The Security Officer ensures service delivery and operational security are maintained without delay or compromise.

KEY RESPONSIBILITIES

• Monitor healthcare premises and ensure a safe environment
• Respond to incidents and emergencies calmly and effectively
• Manage access control and enforce visitor policies
• Provide high-level customer service with empathy and respect
• Maintain accurate incident reports and uphold confidentiality
• Collaborate with hospital staff to support patient care and security

QUALIFICATIONS

Mandatory:

• Current Victorian Security Licence (Certificate II minimum)
• Current First Aid and CPR Certificate
• Excellent communication and interpersonal skills
• Ability to manage conflict and maintain professionalism under pressure
• Full working rights in Australia

Desirable:

• Previous experience in healthcare security or public service roles

EXPERIENCE AND SKILL REQUIREMENTS

• Minimum of 2+ years' experience in security operations
• Ability to remain calm and effective during emergencies or workplace changes
• Quick learning skills with the ability to apply new information on the job
• A growth mindset and willingness to support team development
• Strong communication skills with the ability to engage respectfully and clearly
• A customer-focused approach, building positive relationships with patients, staff, and visitors

BENEFITS AND CULTURE

What We Offer

• Competitive salary & casual employment with a 24/7 rotating roster
• A discount program where employees, and their family members, can save at over 400 retailers Australia-wide
• A well-being program that supports mental, physical, and financial health
• An Employee Assistance Program (EAP) available to employees and their families
• A culture that values and supports cultural diversity

Our Values

• Safety & Well-being- Prioritizing a strong safety culture for employees and clients
• Excellence & Innovation- Utilizing advanced security technology and best practices
• Integrity & Professionalism- Operating with trust, accountability, and ethical standards
• Inclusivity & Growth- Fostering a diverse and supportive work environment

DIVERSITY STATEMENT

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.