Guest Service Agent
AccorCity of Brisbane, Queensland, Australia30+ days ago
Job descriptionPrevious experience in hotel front desk operations is a valuable asset Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
The Sebel Brisbane is centrally located in the heart of the city, within close proximity to Queen Street Mall and local transport options. Boasting spacious studios, one and two-bedroom self-contained apartments, The Croft House Town Kitchen and Bar for all-day dining, and three meeting and event spaces that can host up to 150 guests.
Purpose : As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts
Skills And Experience
Accor Benefits
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
#J-18808-Ljbffr
Create a job alert for this search
Guest Service Agent • City of Brisbane, Queensland, Australia
Related jobs
- Promoted
Rydges Fortitude Valley - Guest Service Agent
Event hospitality & entertainment LimitedCity of Brisbane, Queensland, Australia Rydges Fortitude Valley, Bowen Hills, Queensland, Australia •.Gregory Terrace, Bowen Hills QLD 4006, Australia.Posted Tuesday 27 May 2025 at 2 : 00 pm.
As market-leading experience creators, we bring ...Show moreLast updated: 30+ days ago
- Promoted
Senior Guest Service Agent
Minor HotelsCity of Brisbane, Queensland, Australia From the moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.As a senior team member, you will guide guests through their stay – from smooth ch...Show moreLast updated: 12 days ago
- Promoted
Guest Service Agent - Full Time
Crystalbrook CollectionCity of Brisbane, Queensland, Australia Brave, bold, and bursting with energy,.We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, lux...Show moreLast updated: 16 days ago
- Promoted
Guest Services Agent (GSA) - Casual
CLLIX Apartments and HotelsCity of Brisbane, Queensland, Australia We have an exciting opportunity for an a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.
We are looking for an experienced and professional hotelier who has ...Show moreLast updated: 30+ days ago
Hotel Guest Service Agent | Treasury Hotel
The Star Entertainment GroupBrisbane, QLD, AU The Hotel Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.You will...Show moreLast updated: 30+ days ago
- Promoted
Senior Guest Service Agent
Minor InternationalCity of Brisbane, Queensland, Australia The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins ...Show moreLast updated: 16 days ago
- Promoted
Guest Service Agent
Minor HotelsCity of Brisbane, Queensland, Australia Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.Our brands, An...Show moreLast updated: 12 days ago
- Promoted
Guest Service Agent
Minor InternationalCity of Brisbane, Queensland, Australia Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.Our brands, An...Show moreLast updated: 24 days ago
- Promoted
Night Guest Service Agent
Minor InternationalCity of Brisbane, Queensland, Australia Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.Our brands, An...Show moreLast updated: 30+ days ago
- Promoted
Guest Service Agent
Lancemore GroupCity of Brisbane, Queensland, Australia Guest Service Agent – Full Time or Part Time.Lindenderry Red Hill by Lancemore.Be part of a fun, supportive and passionate team in a stunning regional property located in the Mornington Peninsula w...Show moreLast updated: 30+ days ago
- Promoted
Guest Services Agent
Virgin AustraliaCity of Brisbane, Queensland, Australia Full training | 5 weeks leave | $1K travel credits.We’re Virgin Australia, and we’re looking for Guest Services Agents to join our airport team.
We’re the airline that’s always done things a little ...Show moreLast updated: 6 days ago
- Promoted
Hotel Guest Service Agent | Treasury Hotel
The Star BrisbaneCity of Brisbane, Queensland, Australia Hotel Guest Service Agent | Treasury Hotel.The Hotel Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout...Show moreLast updated: 7 days ago
- Promoted
Rydges Fortitude Valley - Guest Service Agent Full time
Event hospitality & entertainment LimitedCity of Brisbane, Queensland, Australia Rydges Fortitude Valley - Guest Service Agent Full time.Gregory Ter, Bowen Hills QLD 4006, Australia •.Rydges Fortitude Valley, Bowen Hills, Queensland, Australia.
Posted Tuesday 29 July 2025 at 2 : 0...Show moreLast updated: 30+ days ago
Guest Service Agent (Wonder Maker)
Ovolo GroupFortitude Valley, QLD, AU Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia.
Over the years we’ve grown exponentially, both in...Show moreLast updated: 30+ days ago
- Promoted
Guest Service Agent
Pro-invest CareersCity of Brisbane, Queensland, Australia Experience the buzz as a Guest Service Agent at Sage Hotel James Street!.Step into a World of Hospitality Magic!.Are you ready to be the welcoming face that transforms ordinary stays into extraordi...Show moreLast updated: 3 days ago
- Promoted
Guest Service Agent – Brisbane
Meriton GroupCity of Brisbane, Queensland, Australia We have an opportunity to join one of our wonderful Brisbane properties in the role of Guest Service Agent.As a Guest Service Agent, you will play an integral role delivering service excellence.You...Show moreLast updated: 30+ days ago
Guest Service Agent
Crystalbrook Collection HotelsBrisbane CBD, QLD, AU Brave, bold, and bursting with energy, .We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, lu...Show moreLast updated: 29 days ago
Guest Service Agent
SOFITELBrisbane, QLD, AU Thrive in an environment where care and kindness are at the heart of everything we do.With us, you can take pride in being part of a wider global team leading the way in local sustainability initia...Show moreLast updated: 30+ days ago