Associate Product Manager

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.You will join our

• Online Payments
• team, where we sit at the intersection of payments, technology, and trust. We help merchants grow while giving customers a seamless, frictionless way to pay. This role calls for a customer-obsessed, data-driven, and execution-focused mindset, with the ability to collaborate across teams and influence key decisions.
• Act as the primary point of contact for development teams, providing customer context, guidance and direction as needed.
• Work with stakeholders and customers to gather requirements and define product features and functionality
• Develop and maintain the product backlog, ensuring that it is up-to-date and prioritised based on impact
• Be the voice of the customer internally and ensure that their needs are being met through the development process
• Work with development teams to ensure that product features are delivered on time and within budget
• Conduct user research and testing to validate product features and functionality
• Work with the Delivery Leads to facilitate the delivery process and ensure that the team is working efficiently and effectively
• Prioritise product features and create user stories for development
• Bachelor's degree in business, technology, computer science, or a related field.
• 1+ years’ experience in product or technology environments, supporting end-to-end delivery.
• Excellent project management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and deliver projects on time and within budget.
• Analytical mindset with the ability to gather and interpret data, generate insights, and make data-driven decisions. You understand how to use data to measure your product’s adoption and usage.
• Able to perform competitor analysis and form a clear view of the strengths and weaknesses of your product.
• Strong communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively across teams.
• Strong attention to detail and a commitment to delivering high-quality products that meet customer needs and exceed expectations.
• Product delivery
• : Measured by the impact delivered.
• Customer satisfaction
• : Measured by customer feedback and satisfaction surveys.
• Product backlog management
• : Measured by the accuracy and completeness of the product backlog and the ability to prioritise based on business value and customer impact.
• Cross-functional collaboration
• : Measured by the ability to work effectively with stakeholders, including developers, designers, and other stakeholders.
• Agile methodology
• : Measured by the ability to successfully implement agile development methodologies and continuously improve the development process.
• Product quality
• : Measured by the number of defects and issues reported by customers and the ability to address them in a timely manner.If you’ve got this far, then you might just be a great fit for us. Don’tThat’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles. At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

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