Ocean Bulk Operations Manager

Operations Manager, Ocean Bulk Department – Melbourne

Overview

We are the leading global brand in the logistics industry, offering an unrivaled portfolio of logistics services across multiple modes of transportation to a diverse range of customers worldwide. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries, including technology, life sciences, healthcare, engineering, manufacturing, energy, auto‑mobility and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• To own your department PnL, driving growth in local markets in collaboration with field sales to ensure customer satisfaction and retention through regular customer visits, excellent services and swift resolution of complaints and escalations.
• To ensure service quality and operational excellence by proactively monitoring and improving operational performance, identifying and implementing process improvement opportunities to enhance efficiency, while acting as a secondary escalation point for customer complaints and requests, focusing on solutions.
• To build and manage supplier relationships to optimise service delivery and profitability.
• To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.
• To oversee and develop a high‑performing team while fostering a culture of collaboration and continuous improvement, ensuring all team members comply with our global standard processes when executing shipments.
• To ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers while ensuring accurate job‑management control to drive GP maximisation on every file.
• To develop and maintain business relationships with existing and new clients, identifying potential upsell opportunities along with regular customer contact to achieve customer retention.

Key Accountabilities

Qualifications / Key Competencies

Benefits

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If you are looking for a career, and not just a job, and believe you would be a good fit for the position, Apply now!

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