User Support - Buy-Side Order Management System (Aim) Support Specialist - Sydney

User Support - Buy-side Order Management System (AIM) Support Specialist - Sydney

Location

Sydney

Business Area

Sales and Client Service

Ref #

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.

Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

As part of User Support, Analytics is the first line of defense and the first line of offense.

We are the domain experts.

We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

What's the role?

The Sydney Analytics teams are aligned to our industry leading Buy-side Order Management Solutions (AIM) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations.

As part of the team you'll provide exceptional customer support to our clients using our AIM Buy-side OMS products.

Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal.

Being part of the team means you'll be providing solutions to help service our existing clients as well as on-boarding new clients.

You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions.

You will have an adaptable approach, providing outstanding customer service.

There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team or progressing into an Enterprise Relationship Support role.

We'll trust you to provide expertise in the 3 core areas below :

Client Service - At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions.

In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders.

Product and Domain Expertise - You'll know your customers' business, our competitors, and Bloomberg's product offerings.

Keeping up to date with market trends while understanding the impact on our clients is essential.

You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team.

Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering.

You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance.

You'll need to have :

3+ years experience in a Financial Services or Financial Technology organization

Minimum 1 year of experience in supporting or using order management or electronic trading systems

Knowledge of buy-side markets and an understanding of the full trade life cycle

Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)

The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills

Excellent customer service skills

Ability to assist with product testing and project management work

Demonstrated continuous career growth within an organization

Strong presentation and communication skills in English

We would love to see :

Knowledge of connectivity protocols such as FIX, TNP, XML

Interest in technology and coding skills

Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality

If this sounds like you :

Apply if you think we're a good match.

We'll get in touch to let you know what the next steps are, but in the meantime feel free to browse this :

Why Bloomberg?

We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work.

We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits :

Sydney |

Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.

Bloomberg is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer.

Please let us know if you require any reasonable adjustments to be made for the recruitment process.

If you would prefer to discuss this confidentially, please email

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