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Help Desk & IT Support - Compare ClubCompare Club • Brisbane, QLD, AU
Help Desk & IT Support - Compare Club

Help Desk & IT Support - Compare Club

Compare Club • Brisbane, QLD, AU
12 days ago
Job description
  • Lead a High-Performing Onsite IT Team
  • Career growth and development opportunities
  • Join a Trusted, Award-Winning Industry Leader

About the Role

We’re looking for an experienced and hands-on IT Site Lead to join our IT & Security team. This role is responsible for leading the day-to-day IT operations for a large office environment while providing onsite and remote support to employees across Australia.

This is an exciting opportunity for someone who enjoys combining technical expertise with leadership responsibilities in a fast-paced, collaborative environment.

You’ll act as the primary escalation point for onsite IT support, oversee local IT operations, and help drive a high-performing support culture within the business.

What You’ll Be Doing

  • Lead day-to-day IT operations for a busy corporate office
  • Manage and support onsite IT Support Technicians
  • Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals
  • Act as the key escalation point for complex IT issues
  • Oversee meeting room and AV technology support
  • Maintain strong relationships with internal stakeholders and vendors
  • Support office technology projects and continuous improvement initiatives
  • Ensure smooth onboarding, device management, and user support experiences
  • Contribute to operational standards, documentation, and best practices
  • Participate in an after-hours support roster when required

About You

You’re a proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support experiences. You enjoy mentoring others, solving problems, and working closely with both technical and non-technical teams.

You’ll Bring

  • Previous experience in an IT support leadership or senior desktop support role
  • Strong knowledge of Microsoft technologies and enterprise IT environments
  • Experience supporting AV systems, networking, desktops, and end-user devices
  • Excellent communication and stakeholder management skills
  • Strong organisational and problem-solving abilities
  • Ability to thrive in a fast-paced and evolving environment
  • Experience mentoring or managing support team members is highly regarded

Why Join Us?

  • Opportunity to lead onsite IT operations within a growing business
  • Collaborative and supportive team culture
  • Exposure to a broad range of technologies and projects
  • Career growth and development opportunities
  • Work with a business focused on innovation and customer experience

If you’re looking to join a progressive company and a leader in its field, apply today.

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Help Desk & IT Support - Compare Club • Brisbane, QLD, AU

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