Customer Service - Hoyts

Let’s talk about HOYTS:

Working at HOYTS means being part of the team that keeps the magic of the movies alive. Our Cinema Crew Members play a hands-on role in creating smooth, enjoyable experiences for every guest - from the moment they arrive to the moment the credits roll.

As a Crew Member, you’ll be part of the team that brings the HOYTS experience to life by:

• Welcoming guests with a friendly, genuine attitude
• Keep our cinemas clean, comfortable and looking their best
• Supporting operations across ticketing, food & beverage, floor service - and of course, serving HOYTS’ iconic POPCORN and CHOC TOPS
• Assist with stock rotation, session and cleaning checks
• Help bring promotions and special experiences to life!

Who We’re Looking For

We’re looking for team members who bring enthusiasm, reliability and a positive attitude.
At HOYTS, we value people who are:

1. Customer-focused
   • You enjoy helping people, answering questions and making someone’s day a little easier or more enjoyable.
2. Eager to learn and grow
   
   • You’re open to trying new tasks, picking up new skills and building confidence as you rotate through different parts of the cinema.
3. A supportive teammate
   
   • You like working with others, stepping in when someone needs a hand and celebrating wins together - big or small.
4. Adaptable in a fast-paced environment
   
   • Cinemas get busy, especially on weekends and holidays. You stay calm, keep things moving and enjoy the buzz of a lively shift.
5. Availability & Reliability
   
   • We’re seeking team members who can commit to a flexible roster, especially during peak times like weekends, evenings, public holidays, and school holidays. Regular availability during these periods is essential. Please be ready to share your availability when applying.

Why HOYTS?

At HOYTS, we’re passionate about creating unforgettable experiences that bring people together and our Cinema Crew are the heart and soul of making that magic happen. Our cinemas are lively, welcoming, and genuinely fun places to work, where team members support one another and celebrate every success together.

When you join HOYTS, you’ll benefit from:

• A vibrant, inclusive, and team-focused environment where your contributions truly matter
• Exciting perks like discounted movie tickets, tasty food and beverage offers, and exclusive Crew events
• The chance to develop a broad, versatile skill set across entertainment, retail, and hospitality and beyond. Our industry is all-encompassing, offering a unique, hands-on experience that helps you grow in many directions
• Real opportunities to build new skills, gain valuable experience, and advance your career in a fast-paced, dynamic workplace
• Crew Members are employed on a permanent part-time basis, giving you the opportunity to really own your role and build long-lasting connections. As a part-time team member, you’ll have guaranteed minimum hours and access to paid leave entitlements. A standard shift is generally a minimum of 4 hours, and you’ll be rostered for at least 8 hours per week. Your agreed part-time hours will always be scheduled within your stated availability, and rosters are released each Monday in Australia for the week commencing that Thursday.

Join us at HOYTS, where your work makes a difference and every day brings opportunities.

To note:

• Your position is classified under the Broadcasting, Recorded Entertainment and Cinemas Award as a Cinema Worker Level 2. Your hourly pay rate is based on this classification and varies by age.
• Please note that candidates must have valid working rights in Australia to be considered.

Ready to Join the HOYTS Crew?

HOYTS is one of Australia’s most exciting entertainment destinations and we’d love to welcome you to the team.

If you're ready for a role that’s exciting, fast-paced and full of opportunity, APPLY NOW.

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