Support Worker

About Us

The St Vincent de Paul Society NSW is a leading provider of community support services, committed to supporting people experiencing disadvantage and working towards a more just and compassionate society.

For more information about working at Vinnies please click here.

• SCHCADS Award: hourly rates starting from $50.61 depending on experience
• Boost your take-home pay with generous tax-free salary packaging benefits
• Career development opportunities with pathways to grow across Vinnies NSW
• Join a passionate, values-driven team committed to creating positive change

Your Role

As a Support Worker, you’ll play an important role in creating a safe, welcoming and supportive environment for people experiencing homelessness.Working alongside our Case Management team, you’ll provide practical and emotional support to clients, helping them navigate challenges, build independence and work towards their individual goals.Every day will be different. From providing day-to-day support and connecting clients with services, to maintaining a safe and welcoming accommodation environment, you’ll have the opportunity to build meaningful relationships and make a genuine difference.This is a rewarding role for someone who is compassionate, resilient and committed to supporting people with dignity and respect.

Your Responsibility

• Provide practical, emotional and person-centred support to clients in line with their individual case plans
• Build positive and respectful relationships with clients, using a trauma-informed and non-judgemental approach
• Support clients to achieve their goals and access appropriate services and community supports
• Work closely with Case Managers, colleagues and external agencies to coordinate effective support
• Maintain accurate and up-to-date client records, case notes and daily documentation
• Help create a safe, welcoming and inclusive accommodation environment
• Support client orientation, room organisation, inspections, meal services and general accommodation standards
• Assist clients to understand and follow service guidelines and meet their day-to-day needs
• Support activities and programs that encourage connection, participation and independence
• Advocate for clients and help them navigate relevant services and systems
• Transport clients when required
• Contribute to maintaining service quality, compliance and performance standards
• Work across a flexible roster, including nights, weekends and public holidays as required

You Will Need

• Experience working in a support role, ideally within homelessness, housing, community services or a similar environment
• An understanding of trauma-informed practice and person-centred support
• The ability to work respectfully and effectively with people from diverse backgrounds and with complex needs
• Strong communication and interpersonal skills
• Good organisation and attention to detail, including accurate record keeping
• The ability to remain calm, compassionate and professional in challenging situations
• Confidence working both independently and as part of a collaborative team
• Flexibility and availability to work a range of shifts, including nights, weekends and public holidays

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

📧 Enquiries: careers.nsw@vinnies.org.au

We Offer:

• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support – EAP and wellness services to support your mental and physical well-being.
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.