Senior Change Manager

Job Description

Create your best future and join Consumer Mortgages as a Senior Change Manager!

What’s the role?

Working as part of the Mortgages Change Team, your role will be critical in managing Mortgages change initiatives. This role is a 12 month max term hire and can be based in NSW, VIC, QLD or SA. You will be accountable for building change approaches, identify and assess change impacts, design and execute change interventions, and measure and monitor key change metrics.

Key Responsibilities:

• Scope Definition and Management - Understand the current situation and clearly define the changes needed, making sure they align with the overall project goals.
• Change Delivery - Create and manage a plan to deliver the changes within the agreed scope, focusing on solutions that mitigate the impact on people.
• Execution - Implement changes according to the Group's change management and project execution framework.
• Stakeholder Management - Keep stakeholders informed and engaged, clearly defining their roles and ensuring their commitment throughout the change process.
• Business Readiness and User Adoption - Ensure stakeholders are prepared to adopt the change, identify any issues, and track user adoption metrics to ensure success.
• Risk Management - Identify risks related to the impact assessment develop mitigation plans.
• Reporting - Regular status reporting as it relates to the change program/initiative.
  

What do I need?

This role requires extensive change management experience, with the capability to operate independently across complex environments and initiatives. The successful candidate will have a strong track record of delivering change in both agile and waterfall settings, including large‑scale system implementations and customer or vendor migrations. Candidates with experience in Migration experience will be highly regarded. They will bring proven expertise in senior stakeholder engagement, with the ability to clearly articulate complex ideas and concepts to diverse audiences. A sound understanding of risk management and assurance principles is essential, alongside highly developed interpersonal and communication skills. Flexibility, resilience and the ability to adapt confidently to shifting priorities are critical to succeeding in this role.

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.