Sales Consultant & Customer Service Specialist

Posted : 11 / 11 / 2025

Closing Date : 11 / 12 / 2025

Job Type : Permanent - Part Time

Location : Newcastle

Job Category : Sales

At Ashley & Martin, we've been empowering clients to transform their lives by helping them regain their confidence through proven hair growth solutions for over 60 years. We're not just a hair loss clinic; we're a trusted partner on a journey of self-discovery. As a Sales Consultant & Customer Service Specialist, you'll play a key role in guiding clients through this life-changing process, becoming a trusted advisor and making a real difference in their lives. Join our team and be part of a company with a strong foundation and a bright future.

Job Description

About the Role :

As a B2C Sales Consultant, you'll be empowered to run our Newcastle Clinic independently in a solo-office setting (4 days per week). You'll be responsible for building strong relationships with clients, understanding their individual needs, and presenting tailored treatment plans. You'll collaborate with our expert medical team to ensure clients receive the best possible care and support throughout their hair regrowth journey. Hours will be between 9 am - 6 pm on any 4 days that suit you - we are happy to be flexible.

What You'll Be Doing :

• Inspiring Confidence : Conduct initial consultations, becoming a trusted advisor to clients seeking solutions for hair loss. You'll assess their needs, understand their goals, and collaborate with our medical team to develop personalised treatment plans that make a real difference.
• Driving Sales Success : Consistently exceed monthly sales targets by effectively presenting treatment options and enrolling clients in suitable packages.
• Building Long-Term Relationships : Guide clients through their treatment journey, providing ongoing support, addressing any concerns, and celebrating their successes. Cultivate strong relationships to foster client loyalty and generate referrals.
• Providing Exceptional Customer Service : Greet and welcome clients, manage appointments, respond to enquiries (phone, email, SMS), process payments, maintain accurate records, and assist with administrative tasks.

What We Offer :

Desired Skills and Experience

Why We Want You :

Does this sound like what you have been looking for?

Ready to apply? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking! You must have full working rights to be considered for this position. We are an equal opportunity Employer who encourages applications from everyone.

#J-18808-Ljbffr