Matrix Steel is a dynamic, national leader in the manufacture and installation of building and home improvement materials. Matrix Steel has seven sites across QLD and NSW, with great opportunities for career growth in a fast-paced and supportive workplace.
We are looking for an enthusiastic, motivated, outgoing person to join our Lismore team as a Customer Service Officer. This role has a focus on providing excellent service to account and retail customers, and undertaking sales activities.
This is a fantastic opportunity for a motivated individual to become an integral part of our growing team! For the right candidate, this role offers the opportunity for growth within the business.
Key Responsibilities:
Create exceptional customer experiences that drive repeat business and referrals.
Prepare accurate quotes and tailored solutions for sheds, patios and roofing projects.
Follow up leads and quotations to maximise sales opportunities.
Develop and maintain strong relationships with builders, trades, homeowners and account customers.
Identify opportunities to grow sales through cross-selling and solution-based recommendations.
Collaborate with internal teams to ensure projects are delivered smoothly and efficiently.
Contribute to branch success by achieving service and sales objectives.
Support a safe, collaborative and high-performing team environment.
Skills & Attributes:
Experience in customer service, sales or account management, ideally within the building, construction or manufacturing industry.
Passion for delivering exceptional customer experiences and finding the right solution for every customer.
Strong relationship-building skills with the ability to connect with customers, suppliers and colleagues.
Confident communicator with excellent verbal and written communication skills.
Highly organised, proactive and able to take ownership of tasks and customer enquiries.
Ability to manage multiple priorities while maintaining attention to detail.
Positive, resilient and motivated approach with a willingness to learn and grow.
A collaborative team player who contributes to a supportive and high-performing workplace culture.
We are passionately local and experts at what we do. If it’s a Matrix Steel product, it will stand the test of time.
If you are looking to become a part of a supportive and driven team, that values providing exceptional customer service with a fantastic culture, apply today!
Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.
Customer Service Officer / Sales • Lismore, NSW, AU
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