Service Advisor

DESCRIPTION

We are looking for a talented Service Advisor to join our team specializing in customer service and operations support for our Distribution Business Segment in Perth, Western Australia.

In this role, you will make an impact in the following ways :

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
• Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
• Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
• Champion Cummins values through building long‑term relationships, managing conflicts constructively, and instilling trust and accountability.

RESPONSIBILITIES

To be successful in this role you will need the following :

QUALIFICATIONS

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2421126

Relocation Package No

100% On-Site No

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