ICT Desktop Support

ICT Desktop Support

Contract duration : 6 months

Daily Rate : up to $500+ super

Location – Wollongong

DFP Recruitment is urgently seeking an ICT Desktop Support for our state government Client.

Primary purpose of the role

The IT Customer Support Officer provides face-to-face end-user support to employees. They provide advice and guidance and resolve issues up to a moderate level of complexity. They are the first point of IT contact located in buildings across NSW.

Key accountabilities

• Promote and guide clients on how to follow processes and provide technical support for IT issues.
• Provide face-to-face support to clients including VIPs and answering questions.
• Assist with technology issues and set-up in meeting rooms.
• Identify and be alert to major incidents that may occur. Ensure these are raised through the standard channels for analysis and resolution.
• Providing our clients with great service and resolving their issues quickly.
• Building relationships with clients whilst being an advocate for adhering to processes.
• Identifying processes that need to change to improve client services.
• Negotiating timely resolution of incidents and service requests and coordinating activities across various stakeholders.

To Apply :

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at .

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and / or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. #J-18808-Ljbffr