About the role
As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.
Your focus will include:
About you
You are a clear communicator with a positive, can-do attitude and friendly energy. Organised and tech-confident, you handle high-volume enquiries, solve problems quickly, and keep clients informed. You enjoy working with others and bring enthusiasm to every day.
Essential
Desirable
Why VMCH?
Because the people we employ make it a great place to work! In addition, VMCH will provide you with:
About us
Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.
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