Contact Officer

About the Role…

You will work as part of an extended service team, ensuring regular contacts are completed with Employers and their Australian Apprentices to ensure the successful completion of apprenticeships. You'll make outbound telephone contact calls to provide situational advice in line with contractual requirements and record these contacts in a database. You will connect employers and apprentices with the appropriate services to meet their needs and provide advice to apprentices on future opportunities through career tools and assessments. Additionally, you will promote the benefits of continuing to employ Australian Apprentices to employers and refer new business opportunities to the Apprenticeship Field Officers.

This role is full time fixed term until 30 June 2028 with possibility of extension based in our Southport office.

What does an everyday look like?

• Organise and conduct scheduled contacts, and where required, undertake within hours to suit the employer and/or Australian Apprentices
• Follow up employer and/or Australian Apprentice queries with the appropriate BUSY At Work personnel or relevant stakeholder
• Provide advice to Australian Apprentices on future opportunities through career tools and assessments
• Understand and maintain knowledge of the Australian Apprenticeships Support Services (AASS) Guidelines and other relevant state specific requirements.
• Promote the benefits of continuing to employ Australian Apprentices to employers and refer new business opportunities to the Apprenticeship Field Officers.

BUSY Benefits…

• Competitive salary: Circa $68k+ super
• 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport
• Enjoy work that genuinely impacts lives
• Employee Assistance Program with Sonder Wellbeing App

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

A bit about you...

• Excellent verbal and written communication skills and able to adapt style to suit the audience
• High level of computer literacy
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.