OUTSIDE SCHOOL HOURS CARE / CHILDCARE - SERVICE MANAGER (PROGRAM MANAGER)

14th September, 2026

TeamKids is looking for a Program Manager to lead our large and vibrant OSHC service.

This is a full-time leadership opportunity for an experienced OSHC professional who is ready to take ownership of a high-volume service, lead a strong leadership team and drive consistency, quality and growth across the program.

The Role
Position: Program Manager
Location: Ultimo
Contact Hours: 8am–10am & 2pm–5pm
Admin hours: 13 hours per week
Total hours: 38
Leadership Structure: Program Manager + Directors of Service + 2IC + consistent educators

The service is a large service that requires a leader who enjoys managing multiple priorities and building strong systems and routines.

As Program Manager, you will work closely with the onsite leadership team to oversee the day-to-day success of the service across Before School Care, After School Care and Vacation Care.

This is a hands-on leadership role. You won't be leading from behind a desk. You'll be visible on the floor, working alongside your team, providing coaching and support and ensuring the service operates to a high standard.

What You'll Be Doing

• Lead the day-to-day operations of a large, high-volume OSHC service
• Work closely with the Director of Service and 2IC to provide strong and consistent leadership
• Lead, coach, mentor and develop permanent and casual educators
• Support your team during contact hours and lead by example
• Manage staffing, ratios, compliance, programming and operational requirements
• Build strong relationships with children, families, school leaders and the wider school community
• Oversee communication with families and the school
• Establish strong routines, systems and processes across the service
• Drive high-quality, engaging and inclusive programming
• Identify issues early and take ownership of finding solutions
• Maintain high standards of safety, compliance and quality
• Ensure administration is completed accurately and within required timeframes
• Build a positive, accountable and high-performing team culture
• Support the continued growth and development of the service

About You
We are looking for a confident and experienced leader who can thrive in a complex and fast-paced environment.

• Strong OSHC leadership experience, highly desirable
• Experience leading permanent and casual teams
• Strong operational and organisational skills
• The ability to manage competing priorities and changing needs
• Confidence leading, directing, coaching and holding a team accountable
• Strong communication and relationship-building skills
• Excellent administration and attention to detail
• Strong follow-through and the ability to close the loop
• A proactive and solutions-focused approach
• Confidence managing staffing, ratios, compliance and programming
• The ability to maintain high standards in a busy and constantly changing environment

Why Join TeamKids?
This is a fantastic opportunity to join a growing organisation and take ownership of a large service with significant potential.

You'll have the opportunity to shape the culture of the service, develop a strong leadership team, build consistency across two operating environments and make a genuine impact on the experience of children, families and educators.

If you're an experienced OSHC leader who is ready for a new challenge and enjoys leading people, solving problems and creating high-performing teams, we'd love to hear from you.

The Perks
✨We’re approved for the ECEC Grant: Get extra with us!
✨Flexibility: Set your admin hours your way – work from home or spread them across one to five days.
✨Development Opportunities: Access structured training programs, professional development days, and mentorship from our Operations team.
✨Staff Discounts: Enjoy up to 95% discount on enrolment fees at any TK service!
✨Wellbeing Matters: Get support when you need it with our Employee Assistance Program.
✨Career Progression: With a 60% internal promotion rate, your next big career move could be just around the corner.
✨Employee Referral Program: Earn up to $500 for referring a friend.

All TeamKids leadership roles are assessed based on the complexity and size of the service. Final salary is confirmed during offer, aligned to our internal salary bands and the Children’s Services Award.

At TeamKids, the safety and well-being of children is our highest priority. As part of our recruitment process, we carry out thorough background checks, reference checks, and screening to ensure all potential employees are committed to safeguarding children and have no history of behaviour that could compromise their safety.

We are proud to be an Equal Employment Opportunity employer, and we are committed to ensuring the safety of all children in our care. This means at TeamKids we are passionate about equality and diversity, we value every individual, we passionately protect and ensure every child’s safety, and are always seeking to be better and do better than yesterday.

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