About Us
Bankstown Sports is one of Australia's largest and most respected sports clubs, welcoming millions of visits each year and renowned for delivering exceptional hospitality, entertainment, dining and gaming experiences.
At the heart of our success is a commitment to creating memorable moments for our members, guests and community. With a strong focus on service excellence, innovation and community impact, we continue to invest in our people, facilities and customer experiences.
Our Premium Guest team plays a critical role in recognising and rewarding our most valued patrons, ensuring every interaction is personalised, memorable and exceeds expectations.
About the Role
As our Premium Guest Assistant Manager, you'll support the Premium Guest Manager in leading a high-performing team dedicated to delivering outstanding VIP service and member experiences.
This highly visible, customer-facing role combines leadership, relationship management and operational excellence. You'll build strong connections with Premium Guests, drive retention and loyalty initiatives, identify opportunities to grow patron engagement, and ensure every guest interaction exceeds expectations.
Working closely with Gaming, Operations, Marketing and Customer Service teams, you'll help execute premium service strategies, host VIP events and functions, and support the ongoing development of our Premium Guest Host team.
About You
You're a passionate hospitality, gaming or customer experience professional who genuinely enjoys building relationships and creating memorable guest experiences.
You'll bring:
Most importantly, you'll be a positive team player with a "can-do" attitude who is driven to deliver exceptional experiences every day.
Why Work for Us?
At Bankstown Sports, we recognise that our people are at the heart of our success. That's why we invest in creating a supportive and rewarding workplace where you can thrive.
We offer:
If you're ready to take the next step in your hospitality or gaming career and lead a team that's passionate about delivering exceptional guest experiences, we'd love to hear from you.
Premium Guest Assistant Manager • Bankstown, NSW, AU
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