Centre Manager - Newcastle

AMA

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.

CAPITAL SMART

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T is the industry leader We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions. With an extensive network across Australia and New Zealand, as part of our Team, you can go anywhere.

ACM PARTS

ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry, keeping vehicles on the road. We are reimaging the way vehicles can be repaired by providing a choice of options that suit their needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts as. ACM Parts is reinventing the quality and service standards of the repair industry. It’s our mission to re-define and repair.

The Opportunity

We have an exciting opportunity for Centre Manager at either of our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This is a full time position.

Reporting to the State Operations Manager, you will take ownership of this centre by providing leadership and motivation to your team whilst having a significant impact on the day to day operational running of the site. This permanent full-time role will be provide you with opportunities for growth, stability and security as part of the bigger AMA Group.

Role responsibilities

Production Workshop Management: oversee production management of the workshop to ensure targets are achieved and vehicles are repaired to their pre-accident condition in accordance with AMA and Work Provider quality expectations.

• Quality, Quotes, Parts and Vehicle Management: ensure comprehensive and accurate quotes, QA inspections and vehicles are repaired to their pre-accident condition.
• Customer Service and Stakeholder Management: provide exceptional customer service to all clients and work providers through prompt, professional and friendly interactions.
• Profit and Loss, Reporting and Administration: ensure the site is operating profitability. Prepare and review P&Ls, Budgets, Job costings, KPIs, Management Reports by utilising the tools provided to understand site performance.
• Leadership and People Management: oversee staffing on site and ensure staffing levels and processes are in place. Proactively build and maintain positive work provider relationships.
• Work Health and Safety (WHS): ensure that the site remains safe by maintaining the WHS management system, all WHS policies and procedures are followed and safety incidences/near misses are immediately reported and actioned.

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.