Summary
About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the role
Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
To log all requests and to ensure that the required follow up actions occurs within 15 minutes
Qualifications
Good Telephone and communication skills
Good Computer Skills particularly in the use of MS Office.
Good organisational skills
Able to work well under pressure
Fluent in English
6 months experience in a hotel of comparable standards is desired
Working at Park Hyatt Sydney will include:
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply through www.careers.hyatt.com
Guest Service Officer - Communications • Sydney, NSW, AU
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