Community & Social Manager

Description

Company Overview:

PlaySide Studios is a dynamic and innovative company that employs individuals across Australia, New Zealand & UAE. As Australia’s largest publicly listed independent video game developer, PlaySide is committed to delivering cutting-edge interactive experiences across mobile, VR, AR, PC and consoles. With a diverse portfolio of more than 60 titles and collaborations with industry giants like Netflix and Activision Blizzard, working at PlaySide is not just a job but an opportunity to be part innovating the gaming industry.

Position Overview:

At PlaySide, we believe that great games aren’t just built, but grown alongside their communities. We are looking for a Community & Social Manager who lives and breathes the gaming landscape. You won’t just be “posting updates”; you will be the bridge between our development team’s vision and our players’ passion. Whether you’re deep in the Steam forums, leading the charge on Discord, or live on Instagram, your goal is to build a community rooted in transparency, respect, and high-quality engagement.

Key Responsibilities:

• Own the voice of PlaySide across all player-facing channels (TikTok, Facebook, Instagram, Threads, Steam, Discord, X, Twitch, etc.), driving active discussion and fostering a positive, inclusive environment.
• Champion the “player voice” internally by translating community sentiment and trends into actionable weekly reports that help developers prioritize fixes and QoL features.
• Develop and publish authentic community materials, including dev letters, patch notes, and roadmaps, to provide clear and direct updates on what is coming, what is delayed, and the reasoning behind those decisions.
• Design and execute community strategies, including live events, competitions, influencer integrations, and creator partnerships to drive long-term player retention.
• Produce engaging social content (short/long-form video and statics).
• Partner with Marketing and Dev teams to align community activities with business goals and ensure a united PlaySide brand vision.
• Establish and maintain community guidelines and moderation policies to protect the brand’s integrity and cultivate a safe, welcoming player ecosystem.

What you bring to the table:

• Experience in building, managing, and growing online communities, with a proven track record in community management.
• Deep knowledge of social media and online platforms, particularly in gaming spaces (X, Instagram, TikTok, Facebook, YouTube, Threads, Twitch, Discord, Steam, etc.)
• Ability to translate raw community sentiment into data-backed insights, “surfacing the truth” behind player feedback to help our dev teams prioritize improvements.
• Exceptional copywriting skills with the ability to draft clear materials, from technical patch notes and roadmaps to engaging long-form dev letters.
• Hands-on proficiency with Adobe Creative Suite (Photoshop & Premiere Pro).
• Strong interpersonal skills with the ability to build relationships across art, design, and production teams to ensure a united vision for the PlaySide brand.
• A proactive “ownership” mentality with the organizational skills to manage tight deadlines and navigate the fast-paced, dynamic nature of a top-tier game studio.
• A growth-oriented mindset rooted in empathy, dedicated to fostering inclusive, safe environments while advocating for the best possible player experience.

What we offer here at PlaySide!

• Playdays – an additional 5 paid days off per year to do something you love.
• Incredible studios based in gorgeous Port Melbourne, right next to the city and many public transport options.
• Industry-leading Parental Leave benefits.
• Relocation Assistance.
• Employee Assistance Program to support mental well-being.
• Mentoring opportunities to help you grow in your role.
• Half-price state-of-the-art Gym access! (right next door) – you can wear your free PlaySide swag!
• Social events including Games night, karaoke nights, Movie Nights (We hire out the cinema!), group activities, and food trucks! Just as some examples!

Company Overview

PlaySide is the largest independent games studio in Australia. Founded in 2011, we’re a team with big ideas and the skills to deliver with our incredible team. In our history, we have released over 50+ titles across Mobile, PC, VR, AR, and now moving into console. We take so much pride in each and every project we create. Playside is a place of endless opportunity, where we focus on keeping the fun in game development. We offer an amazingly professional, playful and supportive working environment. If you thrive on challenges and want to work on a diverse range of projects for a forward-thinking company, we want to hear from you.