Senior Business Analyst

• Insurance domain knowledge and Salesforce experience highly desirable
• Melbourne CBD, Victoria | Permanent
• Discount on RACV Products | Hybrid Working | Competitive Salary

You will be part of a workplace where you feel you belong.

RACV is continuing an exciting transformational journey that is revolutionising the way we work and the products and services we offer our members and customers into the future.

About the opportunity

Reporting to the BA Team Leader, the Senior Business Analyst (Senior BA) plays a critical role within the Program Management Department. This role will support the newly established Squad to deliver strategic initiatives that enhance RACV’s insurance products, member experiences, operational processes and business outcomes.

As an experienced Senior BA, you will lead and drive business analysis activities within an Agile/Scrum squad environment, working closely with Product Owners, Scrum Masters, Business SMEs, Technology teams and Delivery partners. You will collaborate with stakeholders from Discovery through to Planning and Delivery, working across projects and squads to support broader Insurance domain priorities.

This could be just the right role for you

While the BA Practice Team Leader provides direction and leadership, the Senior BA is expected to be a self-starter and maintain a proactive approach when engaging with the business. As we invest in your career and development, you will have the opportunity to coach and support other members of the BA Practice.

Who are we looking for and what you’ll bring

You’ll thrive in a collaborative, people-centered organisation where members are at the heart of everything we do. You’ll bring:

• 5+ years’ experience as a Senior Business Analysis Practitioner or similar role, with proven ability to support organisation-wide or end-to-end technology and business initiatives from planning and evaluation through to execution.

• A tertiary degree in Computer Science, Management Information Systems or related fields is essential.

• Hands-on insurance domain experience across products, customer journeys, claims, policy administration, renewals, pricing, regulatory considerations and operational processes, with experience delivering strategic initiatives within Insurance, Financial Services or similarly regulated environments, is highly desirable.

• Experience working in Agile/Scrum delivery squads, including backlog refinement, sprint planning, user story development, acceptance criteria definition and close collaboration with Product Owners and delivery teams.

• Experience working in a member-based, customer-facing organisation, with exposure to digital and operational service channels, is preferred.

• Experience leading the scoping, planning and analysis and documentation of business processes, requirements and benefits identification.

• Demonstrated experience in producing epics and user stories, documenting business metrics, business rules, acceptance criteria, and success measures to guide solution delivery and track outcomes.

• Experience in facilitating workshops to elicit business and technical requirements, translating discussion outcomes into structured, actionable deliverables.

• Ability to support data analysis, solution design and user experience design by assessing business rules, customer communications, system dependencies and delivery impacts across services.

• Experience with conducting detailed stakeholders and change impact analysis across processes, people, technology, and ways of working.

• Prior experience in developing user-facing artefacts, including work instructions, guides, and training materials, to support successful implementation.

• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, process modelling tools such as Visio or draw.io highly regarded.

Why work for RACV?

• Be part of a high-performing BA Practice supporting enterprise transformation

• Opportunity to contribute to a newly established Squad delivering strategic initiatives across the Insurance domain

• Hybrid working arrangements with a collaborative culture

The RACV difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

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