Service Manager - AUTOrecruit

If you’re an experienced automotive Service Manager who enjoys leading a sizeable operation, developing people and improving performance, this role deserves your attention.

Based on the Sunshine Coast, this is a substantial multi-franchise service department that processes approximately 80–100 vehicles per day, making this a genuine large-scale service management position.

The business is looking for a strong manager who understands the additional demands of a multi-franchise environment. You’ll need to balance manufacturer expectations, workshop performance, customer experience and the day-to-day leadership of a sizeable team.

The Opportunity

This isn’t a case of walking into a fundamentally broken department.

There is an established team, good people within the operation and an experienced 2IC that knows the dealership's procedures, systems and people, providing valuable continuity while allowing you to establish your own leadership approach.

The focus will be on taking an already substantial operation and making it perform better.

Key priorities include improving workshop productivity and efficiency, strengthening consistency across the customer-facing operation and continuing to lift NPS and customer retention.

Your Responsibilities

You will take responsibility for the overall performance and leadership of the service department, including:

• Leading, coaching and developing the service and workshop teams
• Improving technician productivity and workshop efficiency
• Driving stronger customer satisfaction and NPS outcomes
• Managing performance, accountability and team standards
• Maintaining effective relationships across multiple manufacturers
• Monitoring departmental KPIs and identifying improvement opportunities
• Ensuring workflow and service processes support a high-volume operation
• Working closely with the existing 2IC and dealership leadership
• Creating consistency across the customer-facing service experience
• Using operational reporting to guide commercial and performance decisions

What We’re Looking For

We’re looking for a proven automotive service leader who can confidently manage both people and performance.

You may already be running a large service department, managing a multi-franchise operation or working in an Aftersales or Fixed Operations leadership position.

You’ll ideally bring:

• Proven automotive dealership Service Manager experience
• Strong people leadership and performance management skills
• Experience within a franchised dealership environment
• Multi-franchise experience or exposure to a complex service operation
• Strong understanding of workshop productivity and efficiency
• Commercial awareness and confidence working with departmental KPIs
• A strong customer retention and satisfaction focus
• Confidence dealing with OEM and manufacturer representatives
• The ability to lead a sizeable team through clear expectations and accountability
• Pentana experience would be advantageous

Remuneration

The position offers a retainer circa $100,000 plus guaranteed incentives for a period, allowing the successful candidate to establish themselves within the operation before moving fully into the ongoing incentive structure. A company vehicle is also included.

More than anything, this role offers genuine scale. You’ll be taking responsibility for a busy, established service department where strong leadership and relatively small improvements in productivity, efficiency and customer retention can have a significant impact.

If you’ve successfully led dealership service operations and are ready to take responsibility for a larger, multi-brand environment, apply today for a confidential discussion.

For further information, please contact Chris Fowler on 0480 002 344quoting job number AC8249. Resumes, questions and expressions of interest can be forwarded by email to jobs@autorecruit.com.au.