Assistant Network Operations Manager

Managing Head Office and Ikoyi POP as defined by eStream standard and procedures.Assisting the HOD in managing all field activities : Microwave and Fiber Last-Mile Installation / Troubleshooting and POP Power support as defined by eStream standard and procedures.Assisting the HOD in Resources Management : such as equipment's, vehicles and scheduling NO team for high productivity.Assisting the HOD in Executing defined engineering projects.Duties and responsibilitiesStrategic ResponsibilitiesAssist the HOD in reviewing and developing more Standard Operating procedures for NO team and also enforcing the compliance of all SOP.Whatever you do, you must maintain a consistence service quality as agreed on each SLA with customers and OLA with other stakeholder while minimizing expenditure.Assist the HOD in developing and implementation of the departmental strategy.Assist the HOD in planning, coordinating, training, giving clear / directions on technical support and ensuring that quality standards are maintain at all times for the department.Contribute to developing SDRM by identifying potential error points while proffering solutions to those errors.Conceptual Thinker – Developing and executing strategic initiatives to achieve business objective.Problem Solver – Has the mental agility to identify and solve technical (last mile and power) problems in a timely manner.Improvement Driver – Has the competence and exposure to identify opportunities for improving the NO department in general.Technical / Analysis and Problem-Solving ResponsibilitiesResponsible for deploying all last mile connectivity, maintenance and monitoring of HQ and Ikoyi POP's including Power System in order to achieve Zero down Time all year round and other set KPI'sMaintain a high level of quality service deployed with minimal expenditure and in accordance to eStream Installation Standard procedure in order to avert churn, reduce wastages and increasing customer satisfaction / confidenceAssist in ensuring that Internal control system are followed to achieve Operation Zero Downtime on all POPs.Carryout installations and testing based on SDRM specifications inoder to meet customer requirement.Carryout a detailed and comprehensive link budget for all Last mile and Point to Point Installation.

Identify areas of improvement.Assist the HOD in day to day operations activities planning (including contractors and outsourced vendors) and management of all resources inorder to produce excellent output at all ties.Carry out Acceptance Test Procedures (ATP) and Maintenance Troubleshooting Procedures (MTP) and ensure these tests meets defined performance metrics and standards.Ensure all technical forms are filled properly and submitted to NO Manager every month end while providing weekly report.Ensure Basic RF and Electrical preventative maintenance process and procedure are followed in order to eliminate downtime and increase service / POP availability.Ensure all equipment are properly tested before embarking on any form of installation.Results Achiever – Produces sustainable business results.Operationally Astute – Sets priorities clearly and correctly, then plan, organizes and execute your weekly activities in order to achieve your weekly expected results.LeadershipProvide overall leadership for your team and promote discretional behaviors among your team.

You are responsible for the overall performance of your teamPromote strict compliance to the company and departmental polices, processes and procedures.Lead, Coach and motivate your team members – encouraging them to deliver quality results that will translate to greater departmental performance.Assist in periodic review of all engineers' tools.Interpersonal, Relationship Management & CollaborationCollaborate with NO Manager, other Managers and 3 rd Party vendors in ensuring good quality service that meets customer requirement are delivered at all times.Collaborate with SMC and 3 rd party Vendor in timely closure of all incident raised.CommunicationEscalate service impacting incidents outside span of control to your Line Manager.Deliver weekly reports on the status deployment.Generate and submit periodic project and operational reports to your Line Manager for informed decision making.Customer FocusTimely response to customer complaint.Prompt resolution of 2 nd level incidents.Ensure prompt resolution of all incidents and customers complaint.Recommend & Implement cost saving initiatives.Competency RequirementQualifications & Work ExperienceBSC / HND in Engineering, Telecomms, (PGD as an added advantage).

CWNA, eMPM Certification, CCNA, MTCNA, COMPTIA N+,ITIL, Training- Link Planning and Spectrum Analysis, ISO

• , APN Configuration, HSE (1&2), Cost managementMinimum 8 years with 3years Managing multiple POPsProven hands-on experience in installation of various Microwave equipment's from planning to actual field installation.Experience in resources planning and execution in an ISP IndustryKnowledge of Power system.Skills & AbilitiesStrong Technical understanding of various network topology (e.g LAN / WLAN / WAN), infrastructure.Working Knowledge of Network Technology such as Fibre; Microwave and Satellite.Good knowledge on Aviat, Cambium, Dargon wave Microwave Products.Ability to function under pressure with time constraint while still providing result on assigned tasks.Ability to juggle multiple tasks with conflicting requirements.Familiar with the use of Microsoft Dynamics CRM and Visco.KPAsNumber of achieved service delivery within agreed time frame for On-Net service.Number of site visitation within six months of deployment.

i.e No recourse to visit.Achieve 98% service availability on all Last Mile deployed for both On-Net and Off-Net service.Increase Percentage to compliance on documentation and use of CRM.Increase Percentage to compliance on all departmental SOP.Achieve 15% project cost reductions.Maintain a high standard of relationship with customers and vendors.Increase Percentage of customer satisfaction.Strict compliance to eStream ISO

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