Talent.com
Blackwoods
Customer Care Consultant - Newcastle NSWBlackwoods • Newcastle, NSW, AU
Customer Care Consultant - Newcastle NSW

Customer Care Consultant - Newcastle NSW

Blackwoods • Newcastle, NSW, AU
30+ days ago
Job description

Join our team as a Customer Care Consultant!

Join our growing team in Newcastle, NSW as a Customer Care Consultant. This is an exciting full-time, 12-month opportunity for someone passionate about delivering exceptional customer experiences.

In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilise your problem-solving abilities to achieve swift and effective outcomes.

Some of your day-to-day tasks:

  • Deliver friendly and efficient service to customers via phone calls, emails, and other business systems
  • Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes
  • Analyse customer sales history to identify service needs and explore upsell opportunities
  • Inform customers about new products and services when applicable

What you'll bring to the team:

  • Experience in a high-volume call center environment (preferred but not essential)
  • A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
  • Exceptional customer service skills and the ability to work independently within a small team
  • Proficiency in Microsoft and/or cloud-based CRM programs
  • Excellent verbal and written communication skills

What's In It For You:

  • Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
  • Continuous training and career development opportunities
  • Team events, celebrations, award recognition and prizes
  • Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
  • Refer-A-Friend program – earn up to $2,000 for each referral!
  • Generous paid parental leave policy
  • Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Create a job alert for this search

Customer Care Consultant - Newcastle NSW • Newcastle, NSW, AU

Similar jobs

Home and Community Care Worker - Newly by HealthcareLink support

Newly by HealthcareLink supportEleebana, NSW, AU

Join our team as a Home and Community Care Worker in Eleebana NSW!.We are looking for compassionate individuals to join our on-demand workforce as Home and Community Care Workers in Eleebana NSW.As... Show more

Pathology Collector

Laverty PathologyNewcastle, AU

Shifts may vary from 6:30am - 8:00pm weekdays, 7:00am - 3:00pm weekends and on call.At Healius, we're united by a shared purpose: making a difference to the future of Australia's health.Now is an e... Show more

 • Promoted

Manager, Construction Hunter & Central Coast

NSW Department of Customer ServiceNewcastle, AU

Manager, Construction Hunter & Central Coast.Manager, Construction Hunter & Central Coast.NSW Department of Customer Service.Manager, Construction Hunter & Central Coast.Be among the first 25 appli... Show more

 • Promoted

Sales Administrator - Australian Community Media

Australian Community MediaNewcastle, NSW, AU

A career at ACM is more than just a job.It’s a career that grows with your lifestyle.As Australia’s leading regional media organisation, we offer meaningful careers across metro and regional commun... Show more

Retail Sales Assistant (Casual) Newcastle, NSW

ResMedNewcastle, NSW, AU

Retail Sales Assistant/Sleep Coach.Saturday shifts per month required.Take your first step into the healthcare industry – full training provided.At ResMed, we pioneer innovative solutions that help... Show more

Urgent Care Manager | Maitland | Full Time

ForHealth GroupMaitland, AU

ForHealth is one of Australia’s largest and fastest-growing primary healthcare organisations.With 100+ medical centres, 1,500+ independent practitioners and over 8 million patient consultations eve... Show more

 • Promoted

Rehab Consultant | Sydney CBD and Inner West | Career Growth - $105K + Super

MedijobsNewcastle, NSW, AU

SYDNEY: CBD AND INNER WEST: Your choice of location | Career Growth on Offer | Achievable KPI’s | Respectful Company Culture.Achieve financial rewards for offering great service to your clients.Be... Show more

Home and Community Care Provider - Newly by HealthcareLink Support

Newly by HealthcareLink SupportLake Munmorah, NSW, AU

Join Our On-Demand Workforce as a Home and Community Care Provider in Lake Munmorah!.We are currently seeking compassionate and dedicated individuals to join our team as Home and Community Care Pro... Show more

Estate Management Customer Engagement Specialist

NSW Trustee and GuardianNewcastle, AU

A government agency in New South Wales is seeking candidates for ongoing full-time roles in Newcastle.Responsibilities include responding to customer inquiries via multiple channels and providing h... Show more

 • Promoted

Sales Consultant - Central Coast and Newcastle, NSW

Prestige Talent SolutionsNewcastle, AU

Sales Consultant - Central Coast and Newcastle, NSW.Job Openings Sales Consultant - Central Coast and Newcastle, NSW.About the job Sales Consultant - Central Coast and Newcastle, NSW.For over 60 ye... Show more

 • Promoted

Local Community Sales & Service Consultant

MedibankNewcastle, AU

A leading healthcare provider in Newcastle-Maitland is seeking a Sales and Customer Service Consultant to engage with the community and provide exceptional support.You will enjoy flexible working a... Show more

 • Promoted

Customer Service Centre & Customer Service Centre Complex Task Consultants (Shiftwork)

Defence Housing AustraliaCarrington, AU

DHA is seeking motivated Customer Service Centre and Customer Service Centre Complex Task Consultants to join the Customer Service Centre on a rotating shiftwork roster.Apply now and enjoy a reward... Show more

 • Promoted

Locum Intensivist - Northern NSW (Day Shifts, Accommodation)

Livingin AustraliaNewcastle, AU

Fleurieu Peninsula & Murray Mallee.Yorke Peninsula & Clare Valley.Fremantle & Inner Southern Suburbs.Intensive Care Physician/Intensivist.A Northern NSW hospital requires a Registrar/PHO in Intensi... Show more

 • Promoted

Principal Occupational Hygiene Consultant- Newcastle, NSW

WSP in AustraliaNewcastle, AU

Our national Hazardous Materials & Occupational Hygiene team comprises licensed asbestos assessors, certified occupational hygienists, senior toxicologists, and laboratory professionals with in‑hou... Show more

 • Promoted

Principal Occupational Hygiene Consultant- Newcastle, NSW

WSPNewcastle, AU

Principal Occupational Hygiene Consultant- Newcastle, NSW.Newcastle, New South Wales, Australia.Our national Hazardous Materials & Occupational Hygiene team comprises licensed asbestos assessors, c... Show more

 • Promoted

Casual Clinical Consultant - Joint Replacement

StrykerNewcastle, AU

Casual Clinical Consultant - Joint Replacement.Stryker, Newcastle, New South Wales, Australia.Stryker is one of the world’s leading medical technology companies, driven by a mission to make healthc... Show more

 • Promoted

Sales and Customer Service Consultant

MedibankNewcastle, AU

Medibank Charlestown, New South Wales, Australia.Sales and Customer Service Consultant.It’s a strange thing to say, because us humans are capable of incredible things.And at Medibank, we know our g... Show more

 • Promoted

Customer Sales Representative (Inbound Contact Centre)

The NRMANewcastle, AU

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.From our legendary Roadside assistance to electric vehicle char... Show more

 • Promoted

Locum Anaesthetist in Newcastle — $3.5k/day, Travel & Accom

Livingin AustraliaNewcastle, AU

Fleurieu Peninsula & Murray Mallee.Yorke Peninsula & Clare Valley.Fremantle & Inner Southern Suburbs.A Eastern NSW hospital requires Specialist in Anaesthetics for the following date(s).Shift(s) de... Show more

 • Promoted

Supplier Success Professional (B2B Customer Support) Newcastle, New South Wales, Australia

AvettaNewcastle, AU

Supplier Success Professional (B2B Customer Support).Newcastle, New South Wales, Australia.Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work.Its... Show more