McDonald's Shift Manager

Join the dynamic team at McDonald's Ballina as a Shift Manager. In this role, you will be responsible for leading and motivating a team to deliver exceptional customer service at our restaurant located in Ballina, NSW 2478. As a Shift Manager, you will play a key part in the smooth running of the restaurant and contribute to the overall success of the McDonald's brand.

Perhaps you are a Crew Trainer ready to take the next step, or a Junior Manager wanting to advance to Department Management... or a Shift Manager looking for part-time while you further your studies, or manage family commitments. All of these options are possible for the right person.

What you'll be doing

Overseeing the daily operations of the restaurant during your shift, including managing staff, handling cash and stock control

Candidates must be available to work rotating shifts including days, evenings and weekends as required

Ensuring excellent customer service by maintaining high standards of food quality, cleanliness and safety

Providing coaching and support to crew members to develop their skills and grow within the organisation

Analysing sales data and staffing requirements to drive operational efficiency

Acting as a brand ambassador and role model, embodying the McDonald's values and culture

Collaborating with the restaurant management team to implement strategic initiatives

What we’re looking for

Previous experience in a supervisory or management role, ideally within the hospitality or retail industry. McDonald's qualifications a big advantage.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a team

Excellent customer service orientation and a passion for delivering high-quality experiences

Solid problem-solving and decision‑making abilities to handle daily operational challenges

Numeracy skills and the ability to analyse data to drive process improvements

A flexible and adaptable approach to work, with the ability to thrive in a fast‑paced environment

Must be willing to relocate to or near Ballina.

Candidates must have Australian work rights and be legally eligible to work in Australia

What we offer

At McDonald's Ballina, we are committed to providing a supportive and rewarding work environment. You'll enjoy competitive pay, opportunities for career advancement, and a range of benefits including employee discounts, training and development programs.

About us

McDonald's is a global leader in the fast-food industry, with a strong presence in Australia. Our Ballina restaurant is part of our ongoing commitment to providing high-quality food and exceptional customer service to the local community. Join our team and be a part of our success story.

Apply now to become the next Shift Manager at McDonald's Ballina.

NOTE : for candidates with McDonald's People Performance Management or Product Quality Management Department ( min 12 months experience) and course qualifications, plus a Diploma, 482 Sponsorship may be an option.

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