Customer Service Representative

Full Job Description
Location: Sydney CBD
Salary Package: $75,000 + superannuation
Role Highlights: Join a leading insurance provider in a customer-focused role where you'll support policyholders, resolve enquiries, and deliver exceptional service in a collaborative and professional environment.

Role Overview
An established and well-respected insurance organisation located in Sydney CBD is looking for an enthusiastic and customer-focused Policy Support Specialist to join their growing team. This is a fantastic opportunity for an experienced customer service professional to build a long-term career within the insurance industry while working in a supportive, team-oriented environment.

Key Responsibilities

• Deliver exceptional customer support through inbound/ outbound phone calls and email correspondence
• Respond to enquiries from new and existing policyholders, providing timely, accurate, and professional assistance
• Offer guidance and tailored solutions to ensure positive customer experiences and successful outcomes
• Complete a variety of administrative tasks, including data entry, document management, and maintaining accurate records
• Update and maintain customer information within CRM systems, ensuring accuracy and compliance with company standards
• Consistently provide a high standard of customer service while meeting quality, productivity, and service expectations

Candidate Profile
To be successful in this role, you will have a genuine passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

• Minimum 2 years' experience in a customer service, client support, or administration role.
• Previous experience within the insurance or financial services industry is highly regarded.
• Excellent verbal and written communication skills with a professional and confident phone manner.
• Strong computer literacy, accurate data entry skills, and exceptional attention to detail.
• Ability to manage multiple priorities, work independently, and contribute positively within a collaborative team.
• Australian Citizenship or Permanent Residency is required.

Company, Culture and Benefits

• Full-time, permanent opportunity with an immediate start available
• Convenient Sydney CBD location, close to public transport
• Join a respected and established organisation with a strong reputation in the insurance industry
• Supportive and collaborative team culture with a genuine focus on employee development
• Ongoing training and clear career progression opportunities
• Flexible working arrangements available after the initial training period. Working hours 9am-6pm.

How to apply:
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