Job Description:
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
About the Role
You will be working as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to injured worker’s compensation claims.
Managing weekly payment of entitlements
Data entry for individual claims portfolios
Dealing with high risk calls with patients
Responsible for processing claims requests, in adherence to the policies, laws, and regulations of the company involved
CIP (Community Integration Program) Claims
Required Expertise
Customer service experience within a medical or corporate environment
Strong written and interpersonal skills, including the ability to liaise effectively with patients, medical, paramedical and legal practitioners
Sensitivity to issues related to people with medical, cultural and social needs
Technically capable of working across multiple platforms and being self-sufficient with technology and troubleshooting systems
Processing abilities – claims management activities, e.g. file noting
Ability to work in a rapidly changing, sometimes high-pressured environment
Be an Australian Citizen or Permanent Resident
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
Claims Processor - Workers Compensation • MELBOURNE,VIC,AUS
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