Integration Specialist (Professional Services)

• Partner with our customers and influence solution design from presales through to delivery
• Work on complex, enterprise level, workflow and document management solutions
• Enjoy hybrid working from our Brisbane based location – work from home 2 days

About Us

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow. We are committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

About the Role

As a Professional Services Consultant, you will work closely with customers to design, implement and optimise business solutions that deliver measurable outcomes. Combining consulting expertise with strong technical skills, you'll lead solution deployments, conduct workshops, provide technical guidance and support customers through their digital transformation journey.

This role offers variety and impact, spanning solution consulting, business analysis, project delivery and customer engagement. You'll collaborate with Sales, Technical Services and customer stakeholders to ensure solutions are successfully delivered and aligned to business requirements.

Scope of the Role

• Delivering implementation services for Canon and partner solutions
• Facilitating customer workshops, solution scoping and requirements gathering
• Providing technical expertise throughout the sales and solution delivery lifecycle
• Conducting solution demonstrations, training and user enablement activities
• Managing customer projects and ensuring successful implementation outcomes
• Developing functional specifications and analysing customer business processes
• Identifying opportunities to enhance existing customer environments and solutions

About You

You operate as a trusted advisor to customers and internal stakeholders, who will combine technical expertise, consulting capability and a strong customer focus to deliver successful business outcomes. You enjoy solving complex problems, building relationships and driving projects through to completion. Key skills and experience include:

• Demonstrated experience in IT consulting, systems integration, professional services or solution delivery environments.
• Knowledge of document management, workflow, imaging or business process automation solutions.
• Strong understanding of business analysis, solution design and implementation methodologies.
• Experience engaging with customers and stakeholders across both business and technical environments.
• Ability to manage multiple projects, priorities and deadlines while maintaining high standards of delivery.
• Strong presentation, communication and relationship-building skills.
• Experience within the document management, information management or print industry will be highly regarded.

Desirable Technical Experience:

• Experience with SQL Server or other relational database platforms, including query development, stored procedures and database design
• Development experience using JavaScript, C# and .NET technologies
• Experience developing and supporting RESTful APIs and application integrations
• Understanding of object-oriented programming principles, coding standards and code review practices
• Experience configuring business rules, workflows and integrations within Document Management Systems (DMS)
• Exposure to application development and customisation supporting enterprise business solutions

What We Offer

In return, you will join a high performing and collaborative team that is passionate about helping customers solve complex business challenges through technology. You will have the opportunity to work on diverse, enterprise scale projects, influence solution outcomes and continue building your expertise across leading document management, workflow and business process technologies. Benefit include but not limited to:

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to
  confidential counselling
• Canon products offered at discounted rates
• Novated car lease
• Education assistance to support the cost of any external training that gives you new skills for your
  job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, religious beliefs, national origin, sexual orientation and gender identities. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.