Conference and Events Operations Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitalityis a work of heart,​
Join us and become a Heartist®.

Job Description

Are you ready to see where your imagination, passion and big-future dreams can get you with Accor?

Pullman Adelaide is a five star hotel with 308 rooms in the heart of the Adelaide CBD. Our Food & Beverage team encompasses a ground floor restaurant, serving buffet breakfast, a bar lunch menu and evening a la carte, a bar focused on premium and local beverages, In-room dining, and an entire conference floor on level 15 overlooking the city and hills. With a recently completed renovation to level 15 and more exciting plans afoot for the department, now is the time to jump in head first and make a real impact to the success of this beautiful space.

Due to business demand, the team are looking to introduce a Conference & Events Operations Manager to our growing team. This vital role reports directly into the Food & Beverage Manager and you have excellent communication skills as this role works closely alongside our Sales and Marketing team, external suppliers and contractors.

The successful candidate will work directly with the Food & Beverage Manager with an operational emphasis on Conferencing and Events. This includes guest liaison, supervision of employees, preparation of accounts and managing equipment needs. They will support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is 'hands on', working as part of a team to provide efficient food and beverage service.

Qualifications

The successful applicant will ideally have:

• High attention to detail and organisation skills
• Prior experience managing a team at a senior level (F&B Duty Manager / Venue Manager or similar)
• Responsible Persons badge and RSA valid in SA
• Ability to provide an Australian police clearance, working with vulnerable person clearance is an advantage.
• Experience across banquets, events and restaurant service is advantageous
• Strong focus to exceed customer expectations
• A true passion for delivering quality service
• Ability to work flexible, to manage events from the ground
• Proven experience managing diverse teams
• Excellence grooming and presentation
• Proven experience managing work schedules, monitoring and evaluating performance, as well as leading high performing and engaged teams
• Experience supervising and supporting employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
• Computer literate. Experience with MICROS or similar POS system, Opera Cloud, Time and Attendance digital systems such as ReadyWorkforce, is an advantage.
• Full time working rights in Australia

Additional Information

Feel Valued: that’s our commitment to you.

What does that mean?

To us, feeling valued means inspiring progress, for you as an individual, for our teams and for our shared communities. We should all be inspired and inspiring.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance and technology)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• A genuine opportunity to build a career with Australia’s largest hotel operator industry leading training opportunities
• A team of experienced professionals to grow alongside with
• Ability to make a difference through our Corporate Social Responsibility activities
• Laundered uniform
• Duty Meal

But the best of all? A team of likeminded professionals, who love what they do, being inspired and inspiring.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit *********************************** what you love, care for the world, dare to challenge the status quo! #BELIMITLESS