Member Care Clerk
Costco Wholesale • Sydney - West
30+ days ago
Job description
- Full Time Position
- e-Commerce - Member Care Clerk
- Based at Costco Wholesale Australia - Olympic Park
Position Summary
At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.
We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember.
Job Duties
- Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
- De-escalating situations and offering support to members
- Guiding members through navigating our website
- Navigating systems including AS400, SAP Hybris and Zendesk
- Liaising with other departments to obtain the best resolution for our members
- Gathering information for cancellations, refunds and damaged orders
Benefits
- Fantastic team environment
- Competitive pay
- Free nearby parking and close proximity to a train station
- Free access to our Employee Assistance Program
- Great company benefits
- Potential to work from home one day a week
Ability to operate vehicles, equipment or machinery
- Computer, printer, calculator, phone
Non-Essential Functions
- Assists in other areas of the department as necessary
Education/Training
Higher School Certificate or higher
Knowledge/Skills
- Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills
- Attention to detail
- Written and verbal communication skills
- Accuracy while meeting deadlines
- Team building and personnel development skills
- Experience with SAP Hybris e-commerce platform (preferred, but not required)
- Ability to work with minimal supervision
- Positive customer service skills
- Flexible and able to multi-task and adapt quickly to changing priorities while working independently