Coordinator, AskACU Centres

Campus Location : Canberra, Australia | Blacktown, Australia | North Sydney, Australia | Strathfield, Australia | Brisbane, Australia | Ballarat, Australia | Melbourne, Australia

Job No : APTAV119954#014

• Oversee the development, implementation and ongoing management of the AskACU Centres nationally, focusing on quality face-to-face services and customer satisfaction
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full-time, fixed term role from January 2026 until November 2026 at our Brisbane, Melbourne, North Sydney or Strathfield campus with some hybrid flexibility

About the role :

Operating within AskACU Centres , the Coordinator, AskACU Centres is a key leadership position, instrumental in steering the development of a culture of excellence in service delivery. The incumbent works closely with the National Manager, AskACU Service Operations and other Coordinators to ensure the ongoing success of the integrated, national AskACU service model. In particular, this position will oversee the development, implementation and ongoing management of the AskACU Centres, with a major focus on the provision of quality local face-to-face services, referral to expert advice, customer satisfaction and a fair and enjoyable work environment. The Coordinator will also provide strong management and leadership to a large, mainly casual and geographically dispersed workforce, including a comprehensive recruitment, induction and training program and professional development and performance management, to build capacity and implement strategies to ensure a culture of excellence in client service and continuous improvement.

For full position details, refer to the position description.

Contact :

General enquiries can be sent to Amy Knurek, National Manager - AskACU Service Operations at : amy.knurek@acu.edu.au

What we offer :

How to Apply :

Step 1 : Review the Position Description and become familiar with Our Mission and the Application process

Step 2 : Click the 'View Position Description and Apply' button, and populate your candidate application details, including your :

Applications close : 16-NOV-2025 at 11 : 59pm AUS Eastern Standard Time

Candidates must hold Australian work rights to apply for this position. For permanent / continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit : www.acu.edu.au / careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact recruitment@acu.edu.au to discuss your requirements in confidence.

About ACU :

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

Learn more about Athena Swan

Oversee the development, implementation and ongoing management of the AskACU Centres nationally, full-time, fixed term role from January 2026 until November 2026.