Housing Response Worker

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who come into contact with us. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable assets are our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS is seeking compassionate and proactive individuals to join our Accommodation Services Team as Immediate Housing Response Workers.

These roles support singles, couples and families on the Sunshine Coast who are at imminent risk of or are experiencing homelessness.

Under the guidance of the Coordinator, you will deliver immediate housing support using a person-centred, solutions-focused framework.

What's on offer?

• Casual employment based in Maroochydore
• Competitive hourly rate casual base $48.31 (inclusive of 25% loading) – IFYS is committed to gender pay equity
• Hours of operation - 08:30am - 4:30pm Monday to Friday
• Paid in-house training including Therapeutic Crisis Intervention and Sanctuary Model
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key accountabilities

• Support individuals to achieve their housing related goals
• Respond in a timely manner to enquiries providing initial response and assessment, inclusive of needs, risks and vulnerabilities
• Utilise a person-centred, solutions focused and trauma-informed practice
• Develop and implement case management plans with service users to reach their self-identified goals
• Work in mobile capacity
• Assist individuals to comply with the terms of their accommodation, and take compliance action as necessary
• Provide emotional, social and welfare support in a culturally safe and therapeutic manner seeking practice advice from the Co-ordinator
• Complete administrative tasks, including: maintaining service user records, referral information, and the provision of accurate and timely information
• Work in a mobile capacity to meet with community members and stakeholders to maintain referral pathways for service users

To be successful in this role you will possess

• Demonstrated experience in front-line human services, particularly in roles supporting individuals experiencing homelessness or working within crisis accommodation services
• Strong interpersonal, written and verbal communication skills
• The ability to manage crisis situations in a therapeutic manner
• Strong stakeholder engagement skills within a multi-disciplinary setting
• A Certificate IV or higher qualification in a relevant area of study is highly regarded
• Availability across business hours

Must hold or be willing to obtain if successful

• Valid Queensland open driver's license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Criminal History Check (a new check will be conducted through IFYS systems)
• Ability to provide two recent line manager references including your current employer

If you would like further information on this role please call (07) 5438 3000 and ask to speak to Josh in the Recruitment team.

Applications close 5:00pm Wednesday 13th of August 2025 - Applications received after this date will be accepted but may not become part of the initial candidate pool.