Service Consultant - Office Services

Job Description

The Service Consultant role provides essential administrative, operational, and logistical support across the business. This is an excellent entry
level role into the Insurance sector, with high exposure to multiple stakeholders within the business with additional cross-skilling into
Accounts Receivable as part of development within the role.

Office Services:

• Opening and scanning all inbound mail.
• Scanning and indexing of inbound correspondence.
• Delivery and collection of mail to business partners across Sydney office.
• Supporting storage files online & assisting Business Units in delivering files recalled.
• Printing and posting ad-hoc mailings daily
• Courier booking, receipt, and support
• Receiving invoices & creating purchase orders for mail services.
• Banking of cheques.
• Downloading UHG reports
• Undertaking Quality Assurance checking for peers.
• Ensuring that the mailroom office complies with health and safety standards to maintain a safe workplace whilst performing duties.
• Ensuring Allocated work completed within agreed Service standards with high quality output.
• Support to Stakeholders:
• Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
• Handling exceptions and enquiries from internal business partners.
• Aid the business with the recall of files for LEO from Iron Mountain
• Input into content review for Procedure Guides.
• Ensure adherence with TAL’s Risk framework and guidelines.

With our Offshore Partners:

• Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.

Builds our Business:

• Demonstrate strong business acumen.
• Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
• Contribute to proactive and consistent service, identifying and resolving issues and opportunities.

Connects with People:

• Ensure fair and equitable treatment of others.
• Support and look out for others while challenging assertively and respectfully
• Participate in team activities with enthusiasm, humour and respect.

Qualifications

• Opening and scanning all inbound mail.
• Scanning and indexing of inbound correspondence.
• Delivery and collection of mail to business partners across Sydney office.
• Supporting storage files online & assisting Business Units in delivering files recalled.
• Printing and posting ad-hoc mailings daily
• Courier booking, receipt, and support
• Receiving invoices & creating purchase orders for mail services.
• Banking of cheques.
• Downloading UHG reports
• Undertaking Quality Assurance checking for peers.
• Ensuring that the mailroom office complies with health and safety standards to maintain a safe workplace whilst performing duties.
• Ensuring Allocated work completed within agreed Service standards with high quality output. Support to Stakeholders:
• Assist other Service teams in other areas (including call Centre) to help achieve departmental goals during peak periods.
• Handling exceptions and enquiries from internal business partners.
• Aid the business with the recall of files for LEO from Iron Mountain
• Input into content review for Procedure Guides.
• Ensure adherence with TAL’s Risk framework and guidelines. With our Offshore Partners:
• Provide investigative technical support for queries outside standard processes, including complex and exceptional cases.

Builds our Business:

• Demonstrate strong business acumen.
• Think innovatively and challenge the status quo, embedding changes that add value to customers and partners.
• Contribute to proactive and consistent service, identifying and resolving issues and opportunities.

Connects with People:

• Ensure fair and equitable treatment of others.
• Support and look out for others while challenging assertively and respectfully
• Participate in team activities with enthusiasm, humour and respect.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.