Food & Beverage Attendant

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

At Paper Crane, every dining experience is an opportunity to surprise, delight and connect. As a Food and Beverage Attendant (Section Waiter), you will take ownership of your section and deliver warm, attentive and polished service throughout each guest’s dining experience.

From welcoming guests and confidently guiding them through the menu to taking orders, coordinating with the kitchen and ensuring each table is thoughtfully looked after, you will bring pace, precision and genuine personality to every service.

Reporting to the Venue Manager, you will work closely with our collaborative Food and Beverage team to prepare the restaurant for service, process orders and payments and maintain a welcoming, beautifully presented dining environment. You will anticipate guest needs, communicate confidently with the wider team and help each service flow seamlessly from beginning to end.

This is a permanent part-time position offering approximately 8–18 hours per week, with the opportunity for additional hours based on operational requirements and availability. The role involves working across a seven-day roster, including evenings, weekends and public holidays.

The Talent:

You are a confident and engaging hospitality professional who enjoys taking ownership of a section and creating memorable dining experiences. You are comfortable working at pace, can manage multiple tables with care and precision and know how to balance polished service with a warm, natural approach.

• Previous experience managing your own section in a restaurant or high-quality dining environment
• Confidence taking orders, making menu recommendations and coordinating the guest journey from arrival through to payment
• Strong food and beverage knowledge, with an interest in continuing to learn
• Excellent communication and interpersonal skills with a warm, professional manner
• Ability to remain organised, attentive and composed during busy services
• Immaculate personal presentation and strong attention to detail
• Current QLD Responsible Service of Alcohol (RSA) Certificate
• Availability to work across a seven-day roster, including evenings, weekends and public holidays
• A genuine passion for hospitality and delivering exceptional guest experiences

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.