Job Description
Zendesk is redefining how the world delivers service. In addition to our world class CX & service platform, in under three years, we’ve built a $200m ARR AI business - the fastest-growing product line in our history - now used by more than 20,000 customers. AI is automating up to 80% of service interactions, and we’re just getting started.
If you want to build a career in software sales on the bleeding edge of AI and technology, this is where you do it.
Why this role matters
Our BDR team is the engine behind one of the world’s fastest-growing region. You’ll be hunting into high-growth SMB, Commercial and Enterprise accounts, opening doors at some of the most recognisable brands across Australia & New Zealand, and shaping how they adopt AI for customer experience.
You won’t be scheduling meetings. You will be uncovering real pain, building value, and influencing multi-million-dollar deals from the very start.
This is a role for people who want to learn fast, think big, and build a serious career in tech sales.
What you’ll do
Engage exec-level prospects to understand where their CX, AI and Service gaps sit
Drive high-value pipeline through targeted outbound prospecting
Partner closely with Account Executives, Product and Marketing to run coordinated plays into priority accounts
Qualify opportunities with a consultative, value-led approach
Own and manage your pipeline with discipline, clarity and a premium customer experience
Be part of an onsite team (3 days a week in Melbourne) that learns, iterates and grows together
What you bring
2+ years in a sales or business development role (SMB, Commercial or Enterprise)
A competitive, resilient, self-starting mindset
Curiosity for AI, SaaS and modern GTM motion
Clear, confident communication - written and verbal
A strong desire to build a long-term career in software sales
Bachelor’s degree preferred
Why Zendesk
You’ll be joining a hyper-growth AI product engine, a world-class APAC GTM team, and a culture that rewards curiosity, grit and impact. You’ll be hands-on with the most advanced CX & AI technology in the market and gain exposure to some of the most talented sellers and leaders in the region.
If you want to sell at the frontier of AI - with a team that’s winning - this is your step in.
LI-MN4
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.