Hardship & Collections Consultant
Company: Big 4 Bank
Location: Parramatta, Sydney
Contract: 9-month contract | Full-time | Mon–Sat roster potential for permanent contract
Rate: $38.99 p/h + super
The Role
Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently.
Responsibilities
High-Volume Case Management: Manage inbound and outbound calls to recover overdue balances.
Financial Assessment: Evaluate customer financial positions to determine eligibility for hardship assistance.
Negotiation: Establish realistic repayment plans through effective influence and commercial reasoning.
Legislative Compliance: Adhere to all relevant banking policies, privacy acts, and industry legislation.
Record Keeping: Maintain accurate documentation of all customer interactions and risk decisions.
Requirements
Experience: Collections or financial hardship experience is preferred.
Communication: Strong negotiation and interpersonal skills.
Decision Making: Ability to assess risk and reward while remaining commercially prudent.
Soft Skills: High attention to detail, ability to work under pressure, and a team-oriented mindset.
What's in it for You:
How to Apply
To apply, please attach your updated CV. For a confidential discussion, contact Eileen Leo at eileen.leo@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Customer Service - Randstad • Parramatta, NSW, AU
Strong administration experience.Prior experience in an administration or supervisor role.Experience using Microsoft Office is essential.Experience using SAP would be highly regarded.Ability to wor...Show more
We currently looking for an experienced.Warranty & Vehicle Repair Specialist.Pennant Hills, representing our European & Japanese Brands.Reporting to the General Manager you will be in charge of ens...Show more
Call Centre and Customer Service.My client is a National Logistics business with a growing presence across the country.Due to consistent growth, they are looking to add a Customer Service Officer t...Show more
Customer Service Administrator.Posted: 20 Apr 2026.Location: Southern suburbs.Category: Customer Service/Call Centre.Type: Temporary.Salary: $37-$41 per hour + super + penalty rate...Show more
Call Centre and Customer Service.My client is a National Logistics business with a growing presence across the country.Due to consistent growth, they are looking to add a Customer Service Officer t...Show more
Blacktown City is a growing and thriving city located halfway between Sydney City and the Blue Mountains.With 460,000 residents, it is the largest and most diverse city in NSW, spread across 54 sub...Show more
At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business.We’ve become one of the largest, most...Show more
Our client is a leading provider of integrated services across Australia and New Zealand, with a focus on creating and sustaining the modern environment by delivering essential infrastructure servi...Show more
Customer Service & Logistics Coordinator.Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We are seeking a Customer Service & Logistics Coo...Show more
Competitive casual rate above award rate.Free onsite undercover parking.Staff events - Trivia, Paint & Sip, Karaoke.Employee Assistance Program - up to 6 sessions annually.Marlos All Day and Lusso ...Show more
Customer Service eCommerce Representative (12-month contract).At ASICS we pride ourselves on being the product experts and creating exceptional customer experiences.We represent a high-performance ...Show more
Paths for career progression with a trusted national brand.Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.Customer Service Team is seeki...Show more
Visy Linehaul is seeking a dynamic & detail-oriented Customer Service Coordinator to join our Eastern Creek team.Enjoy working in a well-equipped, contemporary office in Eastern Creek.Permanent, fu...Show more
Elite Security Screens & Doors is a family-owned business and Australia’s leading security screen manufacturer, serving diverse regions including Sydney, Melbourne, Brisbane, and beyond.Known for u...Show more
MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end‑to‑end infrastructure services across multiple industries, including telecommunications, utilities, and mechani...Show more
Join the Next Chapter of Your Career.At EssilorLuxottica, we are committed to empowering our people to grow and succeed.This is your opportunity to take your career to the next level, embrace new c...Show more
Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ...Show more
Customer Service Representative | Big 4 Bank | Mortgage Operations.Location: Kogarah (2 minutes to public transport + Onsite Parking).Contract: Long-term contract with Temp-to-Perm opportunities.Ra...Show more
