Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.About your next role
As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.
Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
Support end-user devices such as desktops, laptops, and associated software
Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
Maintain accurate records of hardware configurations and contribute to the internal knowledge base
Provide high-quality customer service by communicating technical information clearly to non-technical users
Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations
What we look for
You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.
Proven hands-on experience with computer hardware, software, and troubleshooting
Previous experience working within a Service Desk or Helpdesk environment
Excellent communication skills with a strong focus on customer service
Ability and willingness to travel frequently to remote locations and work in challenging field environments
Experience in remote Indigenous communities or retail environments is highly regarded
Confidence using hand and power tools is a plus
Australian Citizenship or Permanent Residency
Current Australian Driver’s Licence
Ability to obtain necessary clearances for remote community work
What you will get in return
5 weeks annual leave + 17.5% leave loading
12% superannuation
The chance to make a meaningful difference in remote First Nations communities
Next Steps
If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.
Help Desk & IT Support - Randstad • Darwin City, NT, AU
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