Motel Manager

Motel Manager:

Job Responsibilities

• Directing and overseeing various crucial operations within the organization, which include reservation coordination, reception, services, room service and housekeeping operations.
• Assessing customer satisfaction and complaints to consistently improve the quality of service.
• Providing support to guests by offering local tourism information and assisting in organizing tours and transportation arrangements.
• Supervising, guiding, and overseeing the daily operations of the front desk staff and housekeeping department to attain profitability, enhance guest satisfaction, and optimize efficiency.
• Ensuring adherence to company standards and guaranteeing 100% guest contentment.
• Ensuring the company's compliance with occupational health and safety regulations to promote a safe and hazard-free workplace.
• Supervising diverse facets of the facility, including security measures, maintenance, and enhancement of the overall property grounds.
• Overseeing daily motel operations to guarantee quality, uphold standards, and meet guest expectations consistently.
• Individually addressing any issues, a guest may encounter during their stay and trying to consistently deliver the highest level of service.
• Collaborating closely with the housekeeping department to ensure the optimal availability of rooms/suites and to meet all incoming guest’s requirements.
• Adhering to loss prevention policies and procedures, and taking responsibility for reporting, documenting, and communicating all accidents within the motel in accordance with Workplace Health and Safety standards.
• Exerting authoritative oversight of accounting processes and procurement initiatives.
• Reconcile daily payments to ensure that the amount collected matches the records. Investigate and resolve any discrepancies promptly.

Skills, qualifications and Experience Required

• Strong leadership, effective communication, excellent customer service, business acumen, and problem-solving abilities
• At least 2 year of relevant work experience required for this role
• AQF associate degree, Advanced Diploma or Diploma

Expected salary: $75,000 - $85,000 per year