Operations Manager - NT Workers Compensation

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About the Role

Joining GB means embarking on an exciting journey filled with opportunities for growth and personal fulfillment. Our workplace is vibrant and engaging, driven by a unique and positive culture that embodies The Gallagher Way—values that our team lives by every day. We offer flexible working options, supportive learning environments, and clear career pathways. Our commitment to our people is evident through our strong succession planning and a variety of mentoring and training programs designed to help you thrive.

We are thrilled to present an exciting new opportunity for a passionate and experienced senior leader to guide our growing Workers Compensation function in NT. As the Operations Manager, you will report to the General Manager – Self and Specialised Insurance, and become a vital part of our Senior Leadership Team.

Your role will be to provide strategic direction, ensuring excellence in compliance, performance, culture, and financial targets for the branches (Darwin and Alice Springs).

This is your chance to leverage your leadership experience within the Scheme and embrace a new challenge that will have a significant impact on our service offerings to injured workers and clients. You will play a pivotal role in driving further expansion and transformation, positioning us as market leaders with a focus on continuous growth.

How you'll make an impact

• Cultivate a Positive Culture: Drive and enhance a culture that ensures high levels of staff engagement and satisfaction, aligning with GB values;

• Talent Development: Develop and implement talent plans to ensure the right people are in the right place at the right time to meet strategic and operational requirements;

• Performance Management: Manage employee performance by establishing clear goals and expectations, tracking progress, providing timely feedback, and addressing performance deficiencies promptly;

• Client Relationship Building: Build strong, effective, and collaborative relationships with clients to ensure successful contract management;

• Leadership and Team Management: Lead the NT Workers Compensation branches and its employees, with a strong focus on client relationships and operational excellence;

• Strategic Planning: Design, develop, and implement strategic plans that support the business vision and goals, and effectively communicate these plans to staff;

• Operational Excellence: Establish and maintain a departmental structure and operating model that supports superior operational performance for NT injured workers and employers;

• Continuous Improvement: Drive a continuous improvement approach to identify efficiency opportunities and technological enhancements that deliver improved outcomes and customer experiences;

• Legislative Support: Support the effective implementation of any legislative reform;

• Risk Management: Actively identify and mitigate key business risks within the business unit;

• Financial Management: Develop and successfully manage budgets and forecasts;

• Collaboration for Growth: Collaborate with GB’s Client Services and Business Development functions to attract and retain NT clients and drive growth.

About you

About you:

We are looking for an engaging leader who also has:

• Significant (at least 5 years) leadership experience within workers compensation, personal injury or Self Insured legislative environments;

• Proven success in senior leadership of teams, driving engagement, and building capabilities collaboratively;

• Deep understanding of claims management schemes and practices;

• Strong interpersonal skills with the ability to lead by example and communicate at all organisational levels;

• Experience in managing performance through metrics;

• Strategic mindset and collaborative spirit;

• Resilient attitude;

• Experience in managing outsourced supply arrangements;

• Post graduate tertiary qualifications in Business, Personal Injury, or related fields are highly regarded.

What we can offer you:

• Flexible, hybrid work arrangements

• Paid Parental Leave, Reproductive leave, Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!

• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities

• Fitness Passport

• Exciting career – as our Company grows, so do the opportunities for our people

• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts

• Service recognition awards and employee assistance program for yourself and immediate family members

• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

• Birthday Club - have a day off during your birthday month as a gift from GB!

To Apply

Join us at Gallagher Bassett, where your leadership can make a meaningful difference in the lives of those we serve.

To be considered for this opportunity you must have a right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.