Motor Claims Consultant

Ready to dive into a close-knit, high-performing insurance team where your personality, empathy, and technical skills are genuinely valued?

We’re on the lookout for a Claims Consultant to join a specialist motor insurance business based in Brisbane CBD

This is a hands-on, fast-paced role , and the team is currently under the pump – so we’re looking for someone who’s ready to jump in, take ownership , and be a strong team player.

What's in it for you?
Salary: $97,000 inc Super
Location: Brisbane CBD
Hybrid Work arrangement - 3 days at home, 2 days from office

Main responsibilities include:

• Guide brokers and stakeholders through the claims process, explaining requirements and steps.
• Assist clients in preparing necessary documents to support their claims.
• Facilitate effective communication to expedite the claims process.
• Provide prompt attention to all claims from initial contact to settlement.
• Investigate claims to assess their validity, gather evidence, and collaborate with involved parties.
• Negotiate with insurance companies to secure fair settlements for clients.
• Advocate for policyholders' rights to ensure they receive the benefits they are entitled to.
• Manage claim-related documentation and maintain accurate claim file notes.
• Collaborate with internal and external stakeholders to ensure smooth claim processes.
• Participate in projects to improve efficiency and reduce operational risk.

We're ideally seeking someone with:

• End-to-end claims management experience
• Preferably a background in motor insurance
• Comfortable handling a portfolio of approx. 250 claims
• Broker-facing experience is a bonus
• Open to strong candidates from other lines of insurance