Performance Relationship Manager

The role:

As our new Performance Relationship Manager, you will play a strategic role in building & maintaining strong relationships with our key suppliers, ensuring their performance aligns with the organisation's goals and objectives.

This role will require semi-regular interstate travel as required.

Key Accountabilities:

• Establish and maintain strong, collaborative relationships with key suppliers & stakeholders, conducting regular visits to their offices to ensure effective communication and strengthen partnerships

• Conduct regular supplier performance reviews, meticulously evaluating their adherence to agreed-upon Service Level Agreements & Key Performance Indicators

• Hold suppliers accountable for Service Level Agreements, forecasts, and capacity, intervening proactively with corrective action

• Act as the primary conduit between our external partners and suppliers, and internal departments, to resolve issues and ensure productive outcomes

• Develop and implement strategies to enhance supplier performance, including identifying areas for improvement and executing corrective actions, in collaboration with the Commercial Network team

• Deliver score cards to suppliers in a collaborative, face-to-face setting

• Analyse performance data to identify trends, areas of concern, and opportunities for improvement, and prepare comprehensive reports on supplier performance for internal stakeholders

• Identify and assess potential risks associated with supplier relationships, including developing and implementing mitigation strategies to minimise the impact of potential risks

• Contribute to the development and implementation of the organisation's overall supply chain strategy, identifying opportunities to enhance its efficiency, cost-effectiveness, and resilience

What experience you’ll bring:

• Minimum of 3-5 years of experience in a supply chain management role, with a focus on supplier relationship management and performance evaluation

• Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector

• Experience working with KPI’s/SLA’s and how they are used to improve performance

• Demonstrated negotiation & influencing skills along with strong facilitation or presentation experience

• Strong contract management skills along with in-depth understanding of supply chain principles and practices

• Excellent analytical and problem-solving skills used to review reports and data/information to identify trends

• Proficiency in using relevant software and tools, including Excel & Power BI, and the ability to build and maintain strong relationships with internal and external stakeholders

Our perks:

• Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

• Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements

• Paid parental leave - We support our new parents with paid parental leave and other benefits.

• Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

• Employee discount - You’ll receive discounts on Budget Direct insurance products.

• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.

• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.

• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About us:

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.