Guest Experience Manager: NRMA Blue Dolphin Yamba

Job Description

Ready to create unforgettable holiday magic?

Are you full of energy, love adventure, and passionate about making people smile? We’re searching for a Guest Experience Manager who’s ready to reshape and build the Guest Experience function at our iconic NRMA Blue Dolphin Resort. If you thrive on fun, aren’t afraid to get involved (even if it means being the first on the dance floor or running a trivia night), and want to be at the heart of our guests’ memories, this is your dream role!

What You’ll Do

• Lead the Fun: Oversee and inspire the Guest Experience (activities) team, making every day at the resort special for guests of all ages.
• Design and Deliver Experiences: Plan, coordinate, and run a diverse range of activities and events; think themed celebrations, movie nights, arts & crafts, and more!
• Be Hands-On: Pitch in and lead activities yourself as needed, setting the tone for fun and inclusivity.
• Shape the Program: Work closely with the Resort Manager to develop and evolve the activities calendar, ensuring there’s always something exciting happening.
• Mentor and Motivate: Train, supervise, and roster the Activities team, helping them grow and shine.
• Keep Things Running Smoothly: Manage equipment, conduct audits, and ensure a safe and welcoming environment for all.

What You’ll Bring

• An outgoing, bubbly personality and a genuine love for working with people of all ages.
• Confidence to host events, speak on the microphone, and encourage everyone to join in the if it means being a little silly!
• Experience facilitating group activities.
• Strong customer service skills and a knack for making everyone feel welcome.
• Ability to work in a fast-paced, dynamic setting, especially during peak periods.
• Flexibility to work weekends, public holidays, and during school holidays.
• A valid Working with Children Check (or willingness to obtain one).
• Previous experience supervising or mentoring a team.

We do the training; you bring the personality!

What’s in it for you?