Business Analyst - Growth Operations

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 80,000 merchants across Hong Kong, Singapore, Japan and Australia, KPay is unleashing merchants' growth potential by building a one‑stop platform for financial management, business operations and digital transformation. KPay secured a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

Role Overview

We are looking for a sharp, analytical, and driven Business Analytics Associate to become the operational engine of our growth teams. This is not a passive, report‑pulling role. You will be embedded in the business, using data to diagnose problems, pinpoint growth opportunities, and drive key initiatives in our sales, partnership, and market expansion efforts. You will be the link between raw data and actionable strategy, playing a pivotal role in scaling our operations.

Key Responsibilities

Data Analysis & Insight Generation:

• Own the daily and weekly reporting of key performance indicators (KPIs) for the sales and partnerships teams (e.g., lead conversion rates, pipeline health, partner performance).
• Conduct deep‑deep dive analysis into sales sectors, partner ecosystems, and customer lifecycle to uncover trends, bottlenecks, and opportunities for optimization.
• Transform complex data into clear, compelling insights and visualizations that empower the leadership team to make data‑driven decisions.
• Act as the data backbone for the sales team, helping to identify high‑potential leads and optimize outreach strategies.
• Analyze individual and team performance to provide actionable feedback for coaching and improvement.
• Manage and ensure the integrity of our data platforms and other operational tools.
• Provide analytical support for the partnerships team by researching potential partners, modeling the financial impact of deals, and tracking post‑launch performance.
• Help build business cases and presentations for new strategic partnership opportunities.

Process Optimization & Execution:

• Identify operational inefficiencies across sales and partner onboarding processes.
• Design, build, and automate dashboards, reports, and operational playbooks to enhance team productivity and scalability.
• Lead or contribute to cross‑functional projects aimed at solving core business challenges.

Who You Are

• You are a results‑driven problem‑solver who is never satisfied with the surface‑level "what," but always digs into the "why."
• You have a "get things done" mentality. You are proactive, resourceful, and thrive in a fast‑paced, ambiguous environment where you must create structure.
• You are deeply analytical and fluent in the language of data. You are proficient in tools like Excel/Google Sheets (pivot tables, VLOOKUPs are a must); experience with SQL, Python, or data visualization tools (Tableau, Power BI) is a huge plus.
• You are a clear communicator who can translate complex data into simple, actionable recommendations for both technical and non‑technical audiences.
• You are business‑curious, with a strong interest in understanding how sales, partnerships, and operations drive growth in a fintech company.

Requirements

• 0‑2 years of professional experience. We value demonstrable problem‑solving skills, a stellar work ethic, and a rapid learning ability above all.
• A strong academic background or demonstrable project experience in a quantitative or analytical field is preferred.
• A first‑round case study interview is required to demonstrate your analytical and problem‑solving skills.

What We Offer

• Unparalleled leadership exposure and the opportunity to shape the strategic direction of a high‑growth fintech company.
• A role at the intersection of everything – you will see the direct impact of your work on revenue and company growth.
• A steep learning curve and mentorship from seasoned professionals.

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